Friant, CA
30+ days ago


Purpose of Position:
Responsible for the operations of the hotel, gift shops and PBX. Provides leadership and strategic planning to all departments within the hotel to maximize operational efficiency, guest and Team Member satisfaction. Guides the hotel’s management team and overall hotel quality targets to deliver an excellence guest experience.

Position Status:
Full Time

Job Responsibilities and Duties:
  • Oversees all areas of hotel operation to ensure a continual level of outstanding guest service. Establish company policies and processes related to guest service techniques, proper identification and payments, and up-selling.
  • Serves as the leader of the Revenue Management Team reviewing room availability, pricing strategies for all areas, and assists in developing opportunities to enhance revenues.
  • Conduct assessments and apply operational metrics, KPIs, P&Ls to provide coaching, and development of training programs to enhance team’s skills and performance to ensure quality guest service.
  • Establish communication channels to interact with guests, Team Members and other departments in order to obtain feedback and assist with the resolution of problems.
  • Liaise with the marketing department to develop and implement strategies for increasing revenue.
  • Ensure compliance to hotel operating controls, SOPs, policies, procedures and service standards.
  • Respond to internal and external audits to ensure continual improvement and safeguarding of hotel integrity.
  • Lead all matters related to the safety, security, satisfaction and well-being of hotel guests and personnel.
  • Champion Table Mountain Casino’s divisional and hotel wide initiatives and best practices.
  • Conduct inspections to identify damaged or worn utilities and facilitate repair or replacement.
  • Assist in the procurement of operating supplies and equipment; contract with third-party vendors for essential equipment and services
  • Bachelor’s degree in Business Administration, Hotel and Restaurant Management or related field is required, unless otherwise waived by Executive Management.
  • Requires five (5) years of progressive experience in hotel operations management.
  • Excellent interpersonal, guest service, leadership, communication, decision-making, problem-solving, management skills and strategic perspective required.