3 days ago
As a Passenger Service Manage-on-Duty you will be directing supervisory personnel within assigned functional area; overseeing and advising on staffing requirements; monitor discipline/corrective action by subordinates; ensuring customer satisfaction by daily feedback; acting as a liaison between first-level supervisor and upper management. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality, and employee relations meet or exceed standards. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors, and other third parties are treated with respect.
Ability to read, analyze, and interpret WFS Employee Handbook, WFS Supervisor's Manual, applicable union contract, general business periodicals, professional journals, technical procedures or governmental regulations, airline policy, and procedures manuals.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups or Managers, clients, and customers.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to lift 50 lbs.
Reports to work on a regular and timely basis.
The flexibility of the schedule.
Ability to prioritize, organize, and delegate, with a high level of follow-up.
Must be able to meet strict and tight deadlines.
Communication with employees must be top-notch, must be thorough, and must be open and frequent.
Two to five years of previous management/specialist supervisory experience in field service duties. Independent judgment and decision-making skills required. Excellent interpersonal skills, written and oral communication skills. Familiarity with personal computer software is helpful. Ability to read, write fluently speak, and understand the English language.
1,000 to 1,499 employees