30+ days ago


Irvine, CA


Medical Assistant NC - Retail
Job Number: 281581
Schedule: On Call
Shift: Day
Job Category: Medical Assistant
Location: California-Irvine

Providence is calling a Medical Assistant NC - Retail (Per diem, Day Shift) to Express Care MSO in Irvine, CA.

Apply Today!
Applicants that meet qualifications will receive a text with some additional questions from our Modern Hire system

We are seeking a Medical Assistant - Retail who will work closely with a team of staff including physicians and advanced level providers to ensure the delivery of high quality patient care. MA duties include assisting with exams and procedures, administering medications, and performing tests under the supervision of a licensed medical provider. The MA is also responsible for front desk, patient registration, insurance billing and payment collection/cashiering in addition to their patient care responsibilities. Actively supports and incorporates the mission and core values into daily activities. Treats all others with respect and demonstrates excellence, justice and compassion in daily work and relationships with others.

In this position you will have the following responsibilities:

  • Responsible for providing quality clinical care to patient
  • Identify daily operational and clinical issues to ensure clinic’s operational readiness.
  • Escalate to management for issue resolution as needed.
  • Maintain confidentiality of records, patient, employee and medical center information at all times, secured from general public access.
  • Schedule patients’ appointments
  • Monitor and manage the appointment schedules daily
  • Provide general information to patients including but not limited to financial policies, registration requirements, insurances, etc
  • Coordinate referral preparation, approval and distribution
  • Organize, stock and maintain an orderly, clean and uncluttered work area, including but not limited to exam rooms, procedure rooms and patient care areas 
  • Oversee that patient waiting areas are clean and well-maintained
  • Greet and check-in the patient
  • Verify patient’s information and co-pay
  • Research patient information within the systems provided
  • Collect and verify accurate and complete demographic information from patient or family member
  • Perform patient intake screening and/or makes arrangements for additional diagnostic testing or referral for appropriate provider and set an appointment.
  • Identify urgent or emergent situations and notifies the provider. Provide appropriate care, including patient mobility assistance, based on the various conditions and needs of the broad diversity of patients
  • Capture patient information including but not limited to height, weight, drug allergies, current medications and the presenting problem
  • Document patient information collected, care given, treatments provided and related charges
  • Process all clerical records for clinic patients including cashiering, as well as completion of encounter forms and patient charts
  • Assist physicians/providers during examinations and procedures, anticipating needs
  • Instruct patients on the collection of samples and other test
  • Conduct or assist with diagnostic tests and procedures including but not limited to capturing vitals, drawing blood and obtaining samples
  • Under MA certification authorization and by Provider order, administer medications – including oral, subcutaneous, intramuscular or intradermal medication / inoculations
  • Label, transport and store hazardous waste
  • Update established patient files as necessary
  • Transcribe chart notes in real time from providers
  • Direct flow of patients and calls to the appropriate care team. 
  • Refer the patient to the billing department as needed
  • Assists with patient phone messages/tasks and documents. Conduct callbacks, when guided
  • Manage patient flow ensuring enough time for patient and family education
  • Facilitate communication between patients, providers, clinic staff, internal and external customers to support patient care
  • Active involvement in improvement of work processes.
  • Participate in and facilitates change processes
  • Complete annual mandatory education review and competency program.
  • Attend and actively participate in mandatory clinical/business department meetings/in-services, staff meetings and assigned committees
  • Perform opening and closing duties for the clinic
  • Perform other duties as assigned to your role

Required qualifications for this position include: 

  • H.S. Diploma or GED.
  • Current Basic Life Support (BLS) card must be from the following authorized governing bodies: American Heart Association (AHA) - (BLS Provider), American Red Cross (ARC) - (BLS for Health Care Provider), or Military Training Network (MTN) – (Healthcare Provider)
  • Ability to pass proficiency testing following Epic EMR training
  • Prior experience providing a high level of customer service in a fast paced healthcare environment, including handling confidential data with discretion.
  • Basic Computer skills including Microsoft Word, Windows
  • Strong verbal communication and listening skills
  • Broad knowledge and understanding of the trends and changes taking place in health care
  • Demonstrated time management and priority setting skills
  • Working knowledge of desktop software applications (e.g., MS Outlook, Word, Excel, Access, Internet, Email)
  • Knowledge of the use of health information technology to improve care (e.g., electronic medical records, disease registries, websites, IVR)
  • Ability to effectively communicate both in writing and verbally, as well as to interact in a professional manner with colleagues, patients, families, and visitors
  • Excellent organizational, planning, and prioritization skills; able to manage multiple tasks and competing priorities
  • Able to work well with all members of the health care team and in a team environment
  • Ability to treat people with respect under all circumstances, instill trust in others while upholding the values of the organization
  • Flexible and willing to take on increasing responsibility
  • Ability to develop and maintain effective working relationships with peers, physicians and other staff members
  • Capable of managing highly confidential information
  • Demonstrated PC skills, i.e., proficient with MS Office products including Word, Excel, and Outlook
  • Basic knowledge of medications and their use, to include brand and generic names
  • Basic knowledge of vaccines, medications, waste disposal and sterile techniques
  • Flexibility is a must to meet the changing needs of the patients and the various clinics
  • Ability to concentrate and pay close attention to detail
  • Ability to analyze and problem solve
  • Ability to prioritize and juggle multiple tasks under pressure
  • Solid attendance and punctuality
  • Compassionate mannerisms and demeanor

Preferred qualifications for this position include: 

  • Graduation from Certified MA Program
  • Minimum of 6 months recent experience working as a Medical Assistant preferred.
  • Electronic Medical Records (EMR) experience.
  • Bilingual in Spanish
  • Knowledge of insurance and insurance industry practices

About the hospital you will serve.    

Express Care is your faster way to well!  Express Care Clinics offer same-day appointments and extended hours seven days a week. We're here when you need care for the stuff you just can't treat at home.  In addition, Express Care Virtual offers same-day, on-demand, video visits with trusted health care providers. Come see us when you want fast care from folks who know health.Providence Health & Services is further developing its physician integration strategy. As part of this growth, Providence Saint John’s Medical Foundation came into flourishing. Saint John’s Medical Foundation is an integrated, not-for-profit network of medical clinics and affiliated services, servicing the greater Santa Monica and Los Angeles area. The Foundation is expected to continue to grow in the next several years, bringing with it facilities, staff and physician growth to support that objective.

For information on our comprehensive range of benefits, visit:
Our Mission As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
About Us Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable.Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression,

About the Company

Providence Health & Services

Our Mission is more than just words.

About Us

As the third largest not-for-profit health system in the United States, we are committed to providing for the needs of our communities – especially for those who are poor and vulnerable – across Alaska, California, Montana, Oregon and Washington.

Our system includes more than 82,000 caregivers (all employees) serving in a diverse range of ministries from birth to end of life, including acute care, physician clinics, long-term and assisted living, palliative and hospice care, home health, supportive housing and education.

Where we serve

We operate 34 hospitals, 600 physician clinics, 22 long-term care facilities, 19 hospice and home health programs and 693 supportive housing units in 14 locations. Our health plan serves our caregivers and other large employer groups covering 513,000 members.

On any given day, we care for more than 1,200 people in our long-term care settings, more than 4,000 in our hospitals and more than 15,000 in our clinic settings. Daily, we serve more than 7,000 people in our many home health and palliative care programs and almost 800 in supportive housing. We touch more than five times as many lives in non-acute settings as we do in the traditional hospital setting.

A tradition of caring for everyone

When the Sisters arrived in the Pacific Northwest in 1856, they came to answer a call for help from a new pioneer community. What they found were many communities in need of service, and so with dedication to the Mission and collaboration with like-minded partners, their ministry grew to what is now a five-state health system.

Providence Health & Services continues a tradition of caring that the Sisters of Providence began more than 158 years ago. The cornerstone of our Mission is to provide compassionate care that is accessible for all – especially those who are poor and vulnerable.

We believe making a difference is one of our greatest rewards.

Caring is what we do.

Our benefits help us care for our employees and their families by supporting their wellness and providing tools that promote financial security and professional growth.*


  • Medical, dental and vision insurance coverage that start on your first day
  • Retirement program that helps you prepare for your future
  • Life and AD&D insurance
  • Health Reimbursement and Savings Accounts (HRA, HSA, FSA)


  • Health assessment and personal coaching to help you meet your goals
  • Incentives for participation in healthy activities
  • Caregiver Assistance Program (for employees) offering work/life services, resources and expertise when you need it
  • Weight management, tobacco cessation and diabetes programs

Work/Life Balance:

  • Volunteers in Partnership program to match you with volunteer opportunities that support our communities
  • Support for life events such as birth, adoption, marriage or other changes to your family
  • Ergonomics and injury prevention to promote safe work environments
  • Paid time off
  • Disability benefits

Career and Development:

  • Tuition reimbursement to support your education as you tackle your career goals

Awards and Recognition

Healthcare Excellence

We are deeply honored that Providence facilities have been distinguished with national awards and certifications. At Providence Health & Services, our dedication to excellence is evident in the service our people demonstrate every day. Here, you’ll find an environment built on the core values of respect, compassion, justice, excellence and stewardship. They are at the heart of everything we do...and others have noticed.

JD Power and Associates Distinguished Hospital Award for Service Excellence  '100 Best Companies to Work For' -Oregon Business magazine  Cardiac Surgery Excellence Award

'100 Best Companies for Working Mothers' Award  Magnet Hospital for Excellence in Nursing Services - American Nurses Credentialing Center (ANCC)  Five-Star Hospital Award

'100 Top Hospitals' - Solucient  Award of Excellence in Healthcare Quality - Qualis Health  Thomson Reuters '100 Top Hospitals' Award

'Washington's 100 Best Companies' - CEO magazine  'Distinguished Hospital Clinical Excellence 2017

Company Size

500 to 999 employees


Healthcare Services