30+ days ago
Santa Cruz; Santa Cruz County; Monterey County, CA
Located on the beautiful California coast, Santa Cruz Community Credit Union (SCCCU) is a community-development and low-income certified credit union, serving Santa Cruz County and parts of Monterey County. Its mission focuses on economic justice and ensuring that all people, organizations and companies have access to the financial services and financial tools they need.
Reporting to the Branch Manager, the Member Service Representative ll (MSR ll), will accurately and efficiently process and record routine transactions for credit union members, while promoting and advising members on SCCCU’s products and services.
Responsibilities / Duties:
Deliver outstanding service to members, the internal team and the community;
Receive and process members’ financial transactions, to include, deposits, withdrawals, loan payments, sell money orders / cashier’s checks, transfer members’ funds, as directed, resolve any issues arising therefrom;
Balance transaction totals for each assigned ATM terminal, in accordance with SCCCU’s standards;
Post transactions to members’ accounts and maintain related records;
Greet members, provide routine information concerning services / products and redirect members to appropriate departments accordingly;
Balance cash drawer and transactions at the end of the day;
Cross-sell SCCCU’s products / services;
Assist members in closing accounts;
Perform tasks such as typing, filing, computer input, answering phone;
Travel between SCCCU’s branches, as required;
Other duties as assigned.
At least 1 year of experience in a similar role;
High school diploma or GED;
Bilingual English / Spanish proficiency preferred;
Proficient computer and software skills;
Exceptional customer service skills;
Proficient oral, written and interpersonal skills;
Astute attention to detail, organizational and time management skills;
Ability to stand for long periods of time.
$15.99 - $23.99 per hour, depending on experience, for this non-exempt, full-time position.
Company-wide bonus scheme; company subsidized health benefits (medical, dental, vision); company-sponsored life insurance, loan discounts (must be a member) paid vacation / sick time / public holidays; 401k plan.
8:30AM – 5:15PM Monday - Friday
Santa Cruz, CA