National Accounts Manager

National Accounts Manager

We are Farmers!

We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

Workplace: Hybrid ( #LI-Hybrid )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

About the role...

• Manages assigned accounts, including large, complex accounts, and is responsible for realizing premium, profit and growth objectives for those accounts.
• Executes strategies to maximize the distribution of the available insurance products for Personal Lines, Specialty Lines and Commercial Lines products.
• Activities performed to achieve those objectives may include training on products, systems, service, and underwriting, book transfers, development of existing accounts, new business growth and retention, or prospecting for new accounts.
• Serves as the primary contact point for account support staff to build and maximize the account/company relationship for Personal Lines, Specialty Lines and Commercial Lines products.

What you'll accomplish...

• Serves as the primary contact for operations, systems and policy training for account products as well as liaison for resolving policy service and billing issues for assigned accounts and products.
• Manages accounts on a consultative basis providing training, product and services information toward achievement of account goals.
• Utilizes technology to manage account data and performance.
• Documents account contacts as well as competitor changes as they occur.
• Maintains up to date information for Merchandising and Business Development and other functional areas.
• Builds and maintains account/company relationships in order to maximize product penetration and sales within the account.
• Interacts with Executives and the various Agency Portfolio Managers on any issues that impact the account.
• Responsible for coordinating account strategies with various field and inside agency portfolio management groups.
• Coordinates with the book transfer unit to ensure timely processing of all applications follows up with the account contact for additional information, monitors and tracks the hit ratios and successful completion of each committed transfer.
• In conjunction with the account education strategy, coordinates and delivers new and on-going training on products and systems for all product lines within the account.
• Active in prospecting for new accounts as well as business development opportunities.
• Analysis of account operations and quoting/profiling potential book transfer opportunities are included in this function.
• Prepares and maintains a market analysis, including competitor information in order to provide input on distribution, product, price and promotion strategies.
• Promotes industry knowledge by coordinating and attending account specific events and participating in and promoting continuing education and other learning opportunities.
• Maintains current knowledge and understanding of competitive, legislative and regulatory activities impacting the account and is responsible for account compliance with all company and state requirements.
• Works directly with underwriting and claims on issues impacting the account.
• Handles special assignments and projects at the direction of Executive management.
• Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals.
• Performs other duties as assigned.

Physical actions...

• Required job duties are essentially sedentary work consisting of occasional walking, standing and lifting and/or carrying 10 lbs. maximum, and seeing.

Physical environment...

Required job duties are normally performed in a climate controlled office environment, with some exposure to uncontrolled outside environmental conditions and travel via automobile and/or commercial transportation.

Education needed...

• High school diploma or equivalent required.
• Attainment of CIC, CPCU or Insurance License preferred but not required.

Experience needed...

Minimum seven to ten years insurance field experience or equivalent.

Special skills needed...

• Position requires strong problem solving and critical thinking ability as well as demonstrated ability to lead peer groups across functional areas.
• Expert knowledge of all operating systems and platforms and those of major agency management systems in order to develop customer solutions with the account.
• Ability to interface with executive management regarding accounts.
• Strong verbal and written communication skills.
• Demonstrated ability to secure 'buy-in' and convince others regarding best approach.
• Goal oriented team player with a positive attitude.
• Strong relationship building.
• Farmers offers a competitive salary commensurate with experience, qualifications and location.
• Bonus Opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Vision
• Health Savings and Flexible Spending Accounts

Job Location(s): R_US - United States, US - AZ - Phoenix, US - CA - Woodland Hills, US - MI - Grand Rapids

Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.

Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.