Seeking a Senior Network Engineer specialized in VoIP/SIP support to troubleshoot and analyze real-time voice services in a telecom environment.
Key duties include resolving SIP and VoIP issues, analyzing call flows, monitoring incidents, troubleshooting media quality (jitter, packet loss), and supporting SIP trunk operations with secure signaling protocols.
Requirements: Hands-on experience with SIP signaling, RTP/media fundamentals, telecom network behavior, and incident management. Familiarity with platforms like Ribbon PSX, Cisco, and MediaGateways is essential. Strong communication skills for high-severity incidents are needed.
Preferred skills include automation, packet capture tools, and experience with carrier or managed voice providers. Location is on-site in North America with standard work hours.