The Network Knowledge Management Quality Assurance Lead is a full-time role requiring TS/SCI with polygraph clearance, focused on ensuring the quality and accuracy of network capacity management processes, tools, and deliverables.
Responsibilities include risk tracking, stakeholder collaboration, training, process compliance, reporting via ServiceNow, project management, and leading quality audits. The role involves developing quality metrics, implementing improvement strategies, and leading a team of analysts to maintain high performance standards.
Qualifications include 10+ years of experience, a bachelor’s degree or equivalent, ITIL certification, and strong knowledge of network capacity management, ITSM workflows, and QA practices. Desired skills include network modeling tools and advanced certifications.
Expect a culture of integrity, trust, growth, competitive salary range ($120,800 - $265,800), comprehensive benefits, and opportunities to contribute to national security missions.