Job Type

full-time

Posted

11 days ago

Location

Stafford, VA

Description

 

POSITION DESCRIPTION


TITLE:  Network Operations Center Engineer (Level 1)

LOCATION:  Stafford, Virginia 

REPORTS TO:  Network Operations Center Manager

EXEMPTION STATUS:  Non-Exempt

DUTIES TEST:  None

WORKING CONDITIONS:  Office/non-manual work

 

SES Government Solutions (SES GS) is a wholly owned subsidiary of SES SA, operating independently under the authority of a DCSA proxy agreement.  Leveraging a 30-year heritage of experience in the government SATCOM market, we offer comprehensive satellite-based communications solutions that enable federal agencies, using secure broadband communications, to fulfill both routine and mission-critical requirements. With access to a fleet of satellites in Geostationary Earth Orbit (GEO), a network of Medium Earth Orbit (MEO) satellites, and supporting ground infrastructure, our full range of satellite services and managed end-to-end solutions allows for secure, reliable communications and comprehensive global coverage. Our reputation for operational excellence and highly reliable network solutions has been validated by long-term relationships with diverse government, Intelligence Community and other civilian and defense-related agencies. For more information, visit http://www.ses-gs.com

 

Security Clearance:  An active Secret US Government security clearance. 

 

Positioning:

 

Corporate/Operating company:

SESGS

Membership:

Operations and Service Delivery

Reporting level:

Grade 13

 

Scope of responsibilities:

 

Sales:

N/A

Number of FTE:

0–0direct reports - 0 indirect reports

Geographical scope:

Global Satellite Operations

Other:

Grade 8

 

Context:

 

The NOC Engineer (Level 1) manages, monitors and maintains communications equipment, performance of the communications networks and resolves remote user and hub problems as required as well as manages and executes activations, transitions and restoration of services.  Escalate technical issues to NOC Engineer (level 2) when access or communications issues cannot be resolved.   

 

Experience/Qualifications:

 

  • Technical experience working inNetworking, IT,or satellite telecommunications fields
  • Experience withsatellite communications equipment, microwave systems, radio systems, antenna tracking systems or fiber optic systems
  • Ability to troubleshoot satellite/data problems remotely, over the phone, or via e-mail
  • Ability to work well in a (24/7/365) shift environment 
  • Ability to prioritize, isolate problems/return communications to operational status
  • Requires carrying a cell phone 24/7 and responding to business requirements
  • Military experience as a satellite operator is a plus 
  • Satellite Earth station and Teleport experience is a plus
  • Excellent customer service and interpersonal skills
  • Able to work independently and must possess excellent multi-tasking skills 
  • Familiar with the Return Materials Authorization process
  • Ability to sit for long periods of time in front of a computer
  • Excellent communication skills (both oral and written)
  • Demonstrated working knowledge of MS office and Visio
  • Occasional travel may be required

 

Essential Job Functions:

 

  • The Network Operations Center (NOC) Engineer (Level 1) works with customers to troubleshoot and restore remote access problems and maintains a high level of satellite communications for our customers and assists with any transmission inquiries, problems, involving a broad range of satellite communications and network services 
  • Isolates, repairs and restores service to customer networks 
  • Achieves a high rate of problem resolution/trouble closure on initial call
  • Provides network support and escalates technical issues to Level 2 Engineer when access or communications issues cannot be resolved
  • Provides real-time status on MEO/GEO communications network traffic
  • Gathers load and demand information, allowing SES GS to continuously optimize network performance and ensure quality of service/reliability to customers
  • Provides guidance and direction for Field Service Representatives (FSRs) in troubleshooting complex satellite communication networks
  • Manages and monitors, performance of the communications networksand resolves remote user and hub problems as required, as well as manages and executes activations, transitions and restoration of services
  • Performs system troubleshooting, log retrieval via remote connections
  • Keeps customers informed regarding communication restoration by providing regular updates until problems are resolved and service is restored
  • Meets and/or exceeds the requirements specified in Service Level Agreements
  • Transitions new satellite communications services to NOC monitoring/support
  • Monitors customers transmitted satellite carriersensuring they are within parameters
  • As required, schedules vendor access to remote locations for repair and maintenance
  • Implements preventive/corrective maintenance on satellite communications equipment
  • Maintains records of maintenance and repairs of customer networks
  • Other duties as assigned

 

 

 

 

SES GS and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), and/or other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a “protected individual” as defined by 8 U.S.C. 1324b(a)(3), or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.