We are seeking a detail-oriented ITIL Network Problem Management QA Analyst to support IT service management processes.
Responsibilities include performing quality checks, audits, analyzing data for trends, supporting root cause analysis, verifying documentation, developing quality standards, creating performance reports, implementing improvements, training team members, and collaborating with network teams.
Qualifications: Bachelor's in Computer Science or related field, 5+ years in network operations or QA, TS/SCI with Polygraph, ITIL V3/4 certification, experience with ITSM platforms, network protocols, and QA methodologies.
Desired: ITIL Problem Management certification.
Benefits include competitive salary ($86,600 - $181,800), comprehensive health and wellness benefits, flexible time off, and growth opportunities.
Position may be contingent on funding and is open to qualified applicants.