Office Clerk

NPW is seeking a highly organized and driven Office Clerk to join our team.

The ideal candidate for this position will have essential data entry skills, like fast typing with an eye for detail and familiarity with spreadsheets and online forms.

Who is NPW?

NPW is a leading independent automotive aftermarket parts distributor. The Company has over 500 employees, over 50 company owner locations in 16 states and Canada that include both stores and warehouses. NPW was founded in 1969 and has grown significantly through the successful completion of 30 acquisitions and organic endeavors.

Responsibilities:

Primary Duties and Responsibilities:

• Respond to internal and external customer inquiries via web, email, and/or telephone.
• Ensure product received at the facility arrive with appropriate documentation.
• Coordinates product receipt with receiving team in warehouse.
• Able to get information from the customer and fully understand the customer's needs.
• Communicate effectively with other NPW locations as needed.
• Promptly answers phone calls, no later than third ring.
• Promptly respond to emails, no later than 2 hours.
• Understand company processes related to customer service
• Must have attention to detail to ensure accuracy.
• Accurately use online or paper catalogs to correctly identify specific requirements for the
• Communicate well with Vendors when making special orders to be dropped shipped to the customer.
• Assists in handling customer complaints and/or concerns to ensure the issue is corrected in a timely manner.
• Ability to partner with other departments as required to service the customer.
• Escalate issues that require supervisor attention to ensure prompt processing.
• Daily Data Entry of Merchandise received in the location's warehouse.
• Must take proper care when using and maintaining company equipment.
• Maintains productivity standards for work area assigned.
• Observe all safety guidelines set forth by NPW.
• Work area is kept clean and organized.
• Follow directions and communicate job issues to the supervisor.
• Works as scheduled and maintain attendance occurrences are at an acceptable level.
• Assists in keeping open orders invoiced
• Must have knowledge of Microsoft 365

QUALIFICATIONS:

• Must work well with other employees.
• Proficient in a Windows Software environment including excel
• Excellent oral, verbal and written communication skills
• Excellent attention to detail
• Customer service experience preferred
• Willingness to learn
• Strong organizational skills

Team Benefits:

• Paid Time Off
• Health Benefits
• Employee Purchase Program
• Weekly pay
• 401K
• Advancement Opportunities

If you're looking for an exciting career opportunity with room to advance, then National Performance Warehouse is the company for you!

NPW is a drug-free workplace, and we use E-Verify to confirm the identity and employment eligibility of all new hires.

Qualified applicants must successfully pass a pre-employment screening.