We are seeking a Sr. Warehouse Associate (Operations Coordinator) to support daily shipment activities, coordinate large-scale shipments, and facilitate communication between warehouse, carriers, and customers. This role involves handling inbound and outbound carrier calls, scheduling pickups, confirming deliveries, and ensuring all transactions are processed smoothly. The position requires collaboration with internal teams to clear shipments, run reports, and support customer and carrier communication to resolve shipping issues professionally.
The ideal candidate will have a passion for exceptional customer service, strong attention to detail, and excellent communication and problem-solving skills. Ability to work in a fast-paced environment with changing priorities and take ownership of responsibilities is essential. Proficiency in Microsoft Office Suite and ERP systems (preferably SAP) is desired.
Physical demands include sitting, talking, hearing, operating computers and phones, standing, reaching, walking in a warehouse, and occasional moderate lifting. Reasonable accommodations are available for individuals with disabilities.