Operations Coordinator

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world - and themselves - in new ways.

Job Description 

To hire, train and manage on-site personnel for the Non-DC market to include Boston, New York City, Philadelphia, Lancaster, Gettysburg, Charlottesville and Williamsburg hotels and to assist when needed with the Washington, D.C. market. Primary goal is staffing qualified and competent on-site personnel to provide exceptional service to our WorldStrides customers while on tour. Maintain a strong relationship with the core staff of on-site coordinators through consistent and meaningful personal interaction. Serve as a resource for the on-site coordinator staff. To function as a contributing member of the Operations division through effective communication and assisting other staff members as needed.

Additional Responsibilities:

• Maintain familiarity with Non-DC hotel properties and security arrangements. Accumulate knowledge of public facilities and tour sights to serve as an effective resource.
• Serve as a channel for business communications.
• Look for ways to maximize financial resources.
• Continually seek out ways to improve internal systems for efficiency and usefulness.
• Continually seek out ways to improve on the tour product.
• Additional duties may be assigned.
•  Hire qualified On Site Coordinators (OSC) for Non-DC based hotel properties and assist the Washington, D.C. market as needed.
• Schedule/Positioning of on-site coordinators in Boston, New York City, New Jersey, Philadelphia, Lancaster, Gettysburg, Charlottesville, and Williamsburg to include but not limited to:
• Payroll approval
• Per diem requests
• Expense report approval (for both Non-DC & DC on sites)
• Assist with Travel arrangements - flights and car rentals as needed
• Help design and conduct On-Site Coordinator training sessions.
• Help maintain current paper/digital forms. Design new forms and reports when needed.
• Help update the On-Site Coordinator Information Resource (OSCIR) website and On-Site Coordinator Handbook on a yearly basis.
• Maintain contact with New York Operations staff. Act as the liaison between staff and the core On Site Coordinator staff.
• Work with the New York Operations staff on the scheduling of Field Specialists for luggage assistance at the hotels.
• Maintain contact with all members of the Non-DC On Site Coordinator Team in the noted destination cities.
• Work with the Non-DC Hotel Department team on the scheduling and confirmation of On Site Coordinator stint assignments.
• Work with Director to determine compensation arrangements.
• Monitor performance and provide feedback.
• On Site Coordinate on an occasional basis, to include some out-of-town travel

Standard Department Member Responsibilities

• Facilitate and/or perform training of staff members as requested. Assist in updating a training manual covering all functions of area of expertise.
• Maintain accurate and up-to-date documentation.
• Foster communication between on-site coordinators staff, other departments, and management.
• Maintain knowledge of company policies and procedures to serve as an effective member of the staff.
• Support company policies and management decisions with professionalism and importance. Communicating changes effectively and quickly.
• Seek out and participate in internal and external programs that facilitate personal and professional growth.
• Track days off; write and deliver self-performance appraisals to the Manager of On Site Coordinators on an annual basis.
• Identify and discuss personal and professional growth goals with the Manager of On Site Coordinators and upper management.

Qualifications:

Four-year bachelor's degree preferred; three years' experience in office environment with a strong ability to manage multiple tasks. Proven strengthens in organizational and interpersonal skills and attention to detail. Capability to schedule and position personnel, while simultaneously processing payroll and paperwork with accuracy. Ability to work independently under deadline pressure. Available to work hybrid from home and in the Washington, D.C. office and travel out-of-state periodically.

Strong verbal communications, with visual-proofing skills for documents. Computer skills to include, but not limited to, a clear understanding of Microsoft based systems. Proficient in both WORD and EXCEL programs. ACCESS and ADOBE a plus.

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas.