Operations Leader

Front-of-House Operations Leader (Leadership Position)

At Chick-fil-A, a FOH Operations Leader is responsible for delivering exceptional guest and team member experiences by leading with excellence, executing at a high level, and developing others. This role plays a critical part in driving restaurant performance, building team culture, and creating a positive, high-energy environment where people can grow.

Position Type:

Full-time and Part-time

Our Benefits Include:

• FREE College (Online at the University of the Cumberlands – covers tuition and books)
• 120+ Degree Programs
• Associates, Bachelors, and Masters Degree Programs
• Paid Time Off (Full-time)
• 401(k) with 6% Employer Match
• Employee Meal benefits
• Flexible schedule
• Every Sunday Off
• A fun work environment where you can positively influence others
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals

Operations Leader Responsibilities:

• Lead shifts with a focus on food quality, fast service, and order accuracy
• Create a welcoming and clean environment for guests and team members
• Build relationships and develop team members through coaching and feedback
• Maintain a positive, team-first culture through encouragement and recognition
• Communicate clear plans and expectations to the team before and during shifts
• Identify and resolve operational bottlenecks quickly and effectively
• Ensure proper setup, staffing, and execution throughout the shift
• Handle guest concerns with care and professionalism using effective recovery methods
• Oversee cleanliness, stocking, and organization standards
• Manage breaks, positioning, and team rotations effectively
• Complete thorough shift handoffs and communicate with other leaders
• Uphold all Chick-fil-A standards, policies, and procedures

Qualifications and Requirements:

• Leadership or hospitality experience preferred, not required
• Strong multi-tasking skills
• Quick and effective decision-making 
• Strong communication and interpersonal skills
• Ability to work in and lead in a fast-paced, high-pressure environment
• Positive attitude with a “We over Me” mindset
• Ability to give and receive feedback in a constructive way
• Strong time management and organizational skills
• Dependable, adaptable, and team-oriented
• Passion for serving others and developing people
• Ability to stand for long periods of time
• Ability to work a flexible schedule

What We’re Looking For:

• Servant leaders who care about people
• Humility, coachability, and openness to feedback
• Leaders who want to work at Chick-fil-A for several years and grow with us
• Leaders who model strong character and lead by example
• Individuals who stay composed and make sound decisions under pressure
• Team builders who create trust and connection
• Self-starters committed to personal and professional growth
• Leaders willing and able to coach and give feedback effectively with clarity and kindess 
• Ability to hold self and others accountable to our policy handbook and operational standards of excellence
• People who genuinely care about guests and team members

Compensation:

Starting at $18 per hour

Competitive pay based on experience

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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