30+ days ago




Primary Purpose:

The Operations Manager has overall responsibility for the daily operations of the operating division in this case the Pacific Northern Bay Division which is comprised of the Richmond Terminal, Richmond Products terminal, Richmond Station, San Jose, Brisbane, Concord locations, and includes all Company facilities/assets (pipelines, booster stations, remediation sites, etc.) within his/her geographic area, as well as oversight for the Right of Way (ROW) in that area.

The Operations Manager is responsible for all operational activities, performance management of staff, safety, quality control, budgeting, compliance and regulatory matters. The Operations Manager directly supervises several Area Managers whose subordinates include, Supervisors, Lead Operators, Operators, Maintenance Technicians, ROW Specialists, Line Riders, and Field Planners/Schedulers.  Not all positions are applicable at each location.  The total number of employees managed can vary, generally averaging about 83

Essential duties and responsibilities:

  • Oversees all station and/or terminal activities, including remote locations and booster stations, to ensure safe, efficient pipeline operations in assigned area.
  • Oversees general pipeline maintenance and DOT compliance activities within the area of responsibility.
  • Performs as a liaison between pipeline and station/terminal activities and shipping customers in order to maintain efficient delivery and resolve any difficulties relating to scheduling, overages, shortages, and quality control issues.
  • Oversees functions related to outside contractors operating on company property or in company Right-of-Way areas in order to protect company interests.
  • Oversees terminal and/or station operations to achieve goals within budgeted funds and available personnel.
  • Plans and organizes workloads and staff assignments, reviews progress, directs changes in priorities and schedules as needed to assure work is completed in an efficient and timely manner. Participates in the selection/promotion of staff, salary change considerations, and disciplinary matters.  Conducts performance evaluations, resolves grievances and participates in Union Contract Negotiations.
  • Coordinates safety and emergency response, and new hire orientation training and programs.
  • Develops short and long-range plans, goals and objectives for terminal or station operations.
  • Remains current on developments in the field.
  • Coordinates department services with other departments, governmental agencies, and customers.
  • Manages projects within assigned area of responsibility.
  • Coordinates with Products Movement regarding product delivery schedules, rearrangement of batch sequencing, equipment shutdowns, scraper runs, pipeline work, shipper needs, and any other variables affecting pipeline and terminal operations in order to minimize down time and throughput loss.
  • Ensures compliance with all applicable local, state, and federal regulations affecting pipeline and/or terminal operations.
  • Reviews contracts pertaining to work around Company pipelines to ensure Company property is protected. Includes screening and reviewing leases, foreign crossing permits, highway expansion, or any Right-of-Way intrusion.
  • Coordinates company response relating to actions of outside contractors which includes site inspection, preparation of as-built drawings, and confirmation of scope of work to be completed.
  • Coordinates pipeline relocation and other activities with Engineering and Products Movement, cities, landowners, utility companies, etc. Oversees inspections of station and/or terminal and outlying facilities for compliance with maintenance, housekeeping, environmental and safety requirements. Directs or performs activities affecting loading racks.
  • Coordinates all requirements affecting military and commercial products at applicable assignment locations, including quality control issues, additives, notification procedures, sampling, meter calibration, coordination of witnesses where required, overages, shortages, and service interruptions.
  • Consistently maintain and demonstrate a high regard for personal safety, for the safety of company assets, employees, and the general public.
  • In all decisions/actions, utilizes sound judgment by making decisions and/or taking action based on logical assumptions derived from factual information gathered; seeks out information from established policies and procedures and/or knowledge experts; seeks input from others.





Position Requirements:



  • High school diploma or equivalent      required.
  • Bachelor of Science Degree in Business      Management or Engineering (civil, mechanical, petroleum or chemical) or      equivalent professional experience


Experience / Specific Knowledge:

A minimum of 10 years, well-rounded experience in pipeline operations, maintenance and/or engineering is highly desirable and should include specific working experience with products movement, mechanical maintenance, personnel management, legal and environmental requirements affecting terminal and/or station activities.


Knowledge of:

  • Management and supervisory principles and practices.
  • Refined or crude petroleum pipeline facilities - operation, equipment requirements and products movement.
  • General engineering practices, including drafting, piping, valves, hydraulics, etc.
  • Practices, principles, procedures, regulations, and techniques as they relate to all functional areas.
  • Regulatory requirements for operation of DOT facilities and marine petroleum operations


Certification, licenses, registrations:

  • A satisfactory driving record as determined by the Company and a current, valid State driver's license are required.
  • If the employee is subject to license or certification requirements or training as stipulated by local, state or federal agencies or the Company, now or in the future, compliance is required under this job description.




Competencies, skills, and abilities:

  • As a manager, leadership skills are essential. Must be able to utilize appropriate interpersonal styles and methods in guiding individuals/department (subordinates, peers, superiors) or groups toward task accomplishment. Must consistently adhere to Kinder Morgan’s policies and procedures and be a positive example for others by demonstrating the Company’s core values of honesty, integrity and respect for people.
  • Proficiency with computer applications, including Microsoft Excel, Word, Project, PowerPoint and Outlook, as well as the ability to learn and effectively utilize other software applications used within the Company.
  • A sound background in mathematics is important, in order to perform calculations and conversion work, as well as an ability to read mechanical/electrical/civil drawings.
  • Well-balanced interpersonal skills. Must be able to establish and maintain effective working relationships with all levels of management, employees, customers, vendors, and outside regulatory agencies at the local, state and federal level; must be able to clearly and effectively communicate both orally and in writing, using good grammatical form, both in general correspondence, as well as on technical issues.
  • Ability to supervise a diverse workforce.
  • Must be accountable and take direction from management; keep required work schedules, which include regular and predictable job attendance; focus attention on details; follow work rules.
  • Strong organizational skills and the ability to prioritize tasks are essential. Must be able to establish a course of action for self and others/department to accomplish specific goals; must plan and prioritize proper assignments of personnel and/or appropriate allocation of resources.
  • Must be analytical and a problem solver with the ability to identify problems and/or cause-effect relationships; identify key issues; secure relevant information from all appropriate sources; identify possible root causes of problems and develop and implement corrective actions for resolution of problems.
  • As the manager, must consistently maintain a professional and respectful demeanor/attitude and set an example for the department; work effectively with team/work group, as well as with other departments and/or outside contractors/agencies/clients/vendors to accomplish organizational goals; take action that respect the needs and contributions of others; take responsibility for actively participating and contributing to team efforts; support a team consensus or decision; acts as team facilitator when appropriate.
  • Must be self-motivated and capable of working with minimal supervision and/or direction.  Actively attempts to influence events to achieve goals; does not wait to be told, but is a self-starter who takes action to achieve goals beyond what is required.
  • Consistently utilizes sound judgment by making decisions and/or taking action based on logical assumptions derived from factual information gathered


Physical demands:

  • Employee must be physically capable of completing and satisfying all training requirements as stipulated by local, state or federal agencies and/or Company Policy.
  • Exposure to smells and fumes associated with refined petroleum products.
  • Field activities may include walking to and amidst work and/or construction sites, climbing in and out of trenches, climbing storage tanks, working around heavy equipment and working in confined spaces.
  • Position may require prolonged periods of sitting in order to accomplish administrative duties (reading/reviewing documents, writing, typing and/or operating a computer, using the telephones, etc.)


Working Conditions:

  • Must carry a cell phone and be able and willing to respond at any hour of the day or night to all after hours and/or weekend issues, including emergency situations.  This includes being in possession of required equipment and tools, designated forms, policies, regulations, and manual.
  • Position subject to 24-hour call-out, including nights, weekends, and holidays.
  • Must be willing and able to travel throughout assigned region and other locations as required in performing job duties.     
  • Extensive travel by car will be required and could include overnight stays for several days. Must be willing and able to travel up to 25% - 40% of the time.
  • Majority of the work will be conducted from an office environment. Extended periods of sitting may be required for administrative activities.
  • Climatic conditions are determined by location assignment and may include severe seasonal changes including both winter conditions with frequent snow or extreme summer heat and sun, depending upon geographic location


Supervisory responsibility:

Direct supervision of four managers, oversight of operating group of about 83 employees


Preferred education, experience, certifications, competencies, skills, and abilities:

Abovethe minimum requirement; not required but advantageous in this position:


  • Pipeline operations experience, including specific working experience with products movement, mechanical maintenance, personnel management, legal, and/or environmental requirements affecting terminal activities is highly desirable.
  • Experience as a supervisor, with a proven track record of effective leadership skills, is a plus.



The above statements describe the general nature and level of work being performed.  This position may perform other duties as assigned.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.