Operations Supervisor

CVS Health

Renton, WA

JOB DETAILS
HEADQUARTERS
Renton, WA, US
LOCATION
Renton, WA
POSTED
30+ days ago
Job Description

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.   When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with store management and store crews

• Supervise the store’s crew through assigning, directing and following up of all

  activities

• Effectively communicate information both to and from store management and crews

2. Customer Service

• Assist customers with their questions, problems and complaints

   • Promote CVS customer service culture. (Greet, offer help, and thank)

• Handle all customer relations issues in accordance with company policy

  and promote a positive shopping experience for all CVS customers

·   Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)

• Maintain customer/patient confidentiality

3. Merchandise/Presentation

• Price merchandise

• Stock shelves

• Support the planning, execute the displays, sign and inventory of weekly,

   promotional, and seasonal merchandise

• Support the planning, execute the display and maintenance of off-shelf merchandise

·   

Required Qualifications

  • Deductive reasoning ability, analytical skills and computer skills.
  • Advanced communication skills, supervision, and influencing skills
  • Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise


Preferred Qualifications
  • Experience as a retail supervisor



  • Education
    • High school diploma or equivalent preferred


    Business Overview
    At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.


    We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

About the Company

CVS Health

CVS Health offers a world of promising job opportunities across a diverse range of careers in everything from corporate and pharmacy roles to retails positions. No matter where you work at CVS Health, your unique skills, talents and abilities are welcome and valued. We recognize and reward greatness and want our employees to know their work is making a difference in the lives of millions. Join us today. Together we can continue making innovative, high-quality health and pharmacy services safe, affordable and accessible – for all.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Biotechnology/Pharmaceuticals
WEBSITE
https://cvshealth.com/