The Patient Services Representative is part of the patient care team, performing clinical and clerical duties to support care delivery and optimize physician schedules.
Responsibilities include patient intake, appointment scheduling, processing referrals and authorizations, managing patient inquiries, and acting as a liaison and advocate.
They handle follow-up calls, medication refills, and report patient concerns to licensed staff. The role requires excellent communication, multitasking, confidentiality, and familiarity with office operations and computer systems.
Qualifications include a high school diploma (associate degree preferred), over one year of customer service and medical office experience preferred. The position aims to ensure efficient patient services and uphold compliance standards.