Full-time Patient Service Representative responsible for scheduling patient appointments, managing cancellations, and coordinating procedures and ancillary services. Handles patient communications via phone, email, and the Patient Portal, ensuring accurate documentation and timely responses. Maintains physician and facility schedules, assists with patient inquiries, and provides information about treatments and procedures. Ensures HIPAA compliance and upholds high customer service standards. Requires a high school diploma or GED, with preferred experience in call centers, healthcare systems, or gastroenterology. Strong communication, computer skills, and the ability to work remotely with reliable internet are essential. Bilingual skills are a plus. Tasks include managing multiple duties under pressure, demonstrating professionalism, compassion, and effective prioritization. Travel within the metro area may be required.