The Patient Service Representative (PSR) in Springhill, FL, serves as the first contact for patients in both Family Medicine and Dental clinics.
They provide front-desk support, including check-in/out, registration, scheduling, and customer service, ensuring a positive patient experience.
Key responsibilities include assisting patients promptly and courteously, maintaining accurate records, collecting payments, answering calls, scheduling appointments, and supporting referrals.
They collaborate with clinical staff to optimize patient flow, uphold confidentiality and HIPAA compliance, and contribute to quality improvement initiatives.
Candidates should have a high school diploma, strong customer service skills, basic medical terminology knowledge, and be able to lift up to 20 lbs. occasionaly. CPR/BLS certification is preferred, and Epic certification is required post-hire.
The role involves sitting for extended periods, computer use, and possible exposure to infectious diseases. A Level 2 background screening is mandatory.