Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.
Main responsibilities:
We are seeking a Payment Services Supervisor to lead compliance, quality, and performance in a high-volume contact center environment. This role provides U.S.-based regulatory oversight within a hybrid onshore/offshore model and plays a key role in supporting operational execution, escalation management, and audit readiness. You will play a critical role in minimizing risk, supporting payment and collections operations, and delivering a high-quality customer experience across internal/external customers, stores, and business partners.
Operations & Team Leadership
Lead daily contact center operations across onshore and offshore teams
Set performance expectations, coach employees, and drive accountability to KPIs
Monitor operational outputs, reporting, and service levels
Workforce & Resource Management
Oversee scheduling, forecasting, and staffing alignment
Optimize dialer and workforce management processes
Ensure adherence to attendance and productivity standards
Customer Experience & Escalations
Serve as final escalation point for complex or high-risk issues
Ensure timely and effective resolution of customer inquiries and disputes
Drive consistency and quality across all customer interactions
Compliance, Risk & Fraud Oversight
Ensure compliance with FDCPA, FCRA, TCPA, UDAAP, NACHA, and PCI requirements
Oversee payment processing, collections, disputes, and fraud prevention
Support audits, enforce controls, and mitigate financial and regulatory risk
Reporting, Systems & Process Improvement
Analyze operational data and performance trends across systems
Ensure system accuracy and functionality
Partner cross-functionally to enhance processes, reporting, and technology
Cross-Functional Leadership
Collaborate with internal teams and external partners
Provide guidance and direction to offshore supervisors to drive alignment, accountability, and consistent execution
We are looking for candidates who possess the following:
Technical & Regulatory Expertise
Leadership & Core Competencies
We also provide a variety of benefits including:
Our Values - Click below to view video: ACI Values
#LI-RC4
A copy of the full job description can be made available to you.
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).