PC/Printer Support Technician

• Minimum 1+ year of onsite IT field service experience
• Previous hands-on experience in one or more of the following:
  Desktop Support
  Printer Break/Fix
  POS Support
  Server Support
  Network Support
  Cabling / Low Voltage
  Hardware Deployment
  Device Installations
  Smart Hands Support

Strongly Preferred Experience

• LCD replacement
  Motherboard / system board replacement
  Printer diagnostics and repair
  Server hardware support
  Rack and stack experience
  Retail, healthcare, banking, or enterprise environment support

Requirements

• Valid Driver’s License
  Reliable personal transportation
  Ability to travel to customer sites within assigned territory
  Must have basic technician tools required for field service work
  Smartphone with reliable internet access
  Laptop preferred for reporting and diagnostics
  Ability to pass client-required background checks when applicable
  Authorized to work in the United States
  Professional communication skills and strong customer service mindset

• Provide onsite break/fix support for desktops, laptops, printers, servers, POS systems, and network equipment
• Perform hardware diagnostics and component replacement (LCDs, motherboards, hard drives, RAM, printers, etc.)
• Complete new equipment installations, rollouts, and deployments
• Troubleshoot network connectivity, structured cabbling, and peripheral device issues
• Support printer maintenance, toner systems, and multifunction devices
• Perform smart hands support for enterprise IT environments
• Maintain clear communication with dispatch, service delivery managers, and clients
• Update work order notes, ETA status, and service completion details accurately
• Follow client-specific scope of work and service procedures
• Maintain professionalism while representing the company onsite