Program: TAY Academy
Department: Innovations 2, Strategies 3
Reports To: Program Manager
FLSA Status: Non-Exempt
Category: Direct Service
Supervision Responsibilities: None
Summary: Innovations 2, Strategies 3 CAN is a community outreach and empowerment effort, which would serve to strengthen communities through outreach, engagement, education and linkage referral services for individuals directly impacted by the COVID-19 pandemic. CAN will serve the most disadvantaged and marginalized communities in Long Beach, SPA 8, including those communities disproportionately impacted by the COVID-19 pandemic.
Essential Duties and Responsibilities: This is not an exhaustive task list, and other duties may be assigned as deemed appropriate or necessary by the supervisor or program director. Reasonable accommodation will be provided to any qualified person with a medical or psychiatric disability, providing it will not change the essential nature of the position, nor cause undue hardship to the Agency’s operations. MHALA is an equal opportunity employer and service provider. The Agency will consider individuals with a criminal history.
• Conduct outreach and engagement within the community they reside (Long Beach and surrounding cities)
• Provide individual and community advocacy
• Facilitate groups, linkage to services and supports
• Promote COVID-19 Awareness: educate communities on signs, symptoms, and transmission routes of COVID-19.
• Encourage community residents to seek testing or clinical care for symptoms consistent with COVID-19, promote prevention measures such as physical distancing, wearing a mask, hand washing and respiratory hygiene (coughing/sneezing into elbow)
• Provide psychoeducation and case management: facilitate access to mental health services, support community members to engage in mental health manager plans and goals
• Act as liaison between community members and mental health resources; provide support to overcome barriers accessing services and understand care plans
• Provide Mental Health First Aid to community
• Engage and advocate: help community members utilize resources, including scheduling appointments, and assisting with completion of applications for programs, facilitate communication and coordinate services between providers, build and maintain positive working relationships with community residents, providers, nurse case managers, agency representatives, supervisor and office staff.
• Mediate and advocate on behalf of the member to help them obtain and keep housing, health care benefits, entitlements etc.
• Implement a trauma informed approach, to include empathy and compassion
• Document all activities, service plans and input data on a regular basis into EHR and iHOMS
• Attend regular staff meetings, DMH required (meetings/trainings) as well as community meetings
• High school diploma or GED with one year of experience providing psychosocial rehab related services to homeless and/or disabled population, preferred
• Bi-lingual, multilingual preferred
• Must exhibit good personal judgment, a non-bias attitude, sensitivity, and discretion when dealing with others
• Applicants with lived experience of homelessness, mental health concerns, or substance use desirable
• Driving with current class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA liability insurance are conditions of employment
• Ability to provide a welcoming environment and skill in engaging new members
• Must possess a high level of tolerance, patience and understanding for individuals who present for services with urgent multiple needs, issues and problematic behavioral characteristics
• Must be sensitive to racial, cultural, ethnic, or other community-based concerns that cause barriers to care
• Must have excellent communication skills.
• Must be able to juggle multiple tasks without losing productivity
• Must function well in a team-oriented approach to member services
• Knowledgeable in computer applications such as Microsoft Word, Excel Outlook
• Knowledge of social media, such as Facebook and Instagram, desirable
• TB clearance and re-testing every year are conditions of continued employment
• Must function well in a team-oriented approach to member services and fast-paced environment
• Must be able to maintain an empathetic view for individuals in severe need and be able to juggle a variety of barriers that keep individuals from successful personal and community living
• Knowledge and practical application of motivational interviewing and harm reduction desired
• Knowledge of juvenile justice systems, court systems, and foster care highly desirable
• Flexible work schedule to include some evenings or weekends, and on call cell phone services when necessary