30+ days ago


Plymouth, MN


About the role

The Post-Market Quality Engineer is responsible for investigating and testing product returned related to complaints from the field. The Post-Market Quality Engineer will collaborate with the Complaint Handling, Operational Quality, Service, Operations, and R&D teams to ensure detailed investigation and analysis is completed for each returned product. #CB

What you will do

  • Perform investigating and analysis of returned product related to customer complaints
  • Own and continually improve the returned product analysis process to support business and quality needs
  • Support the the processing, monitoring, and reporting of product defect complaints
  • Investigate and create detailed quality summaries of complaint investigations and test results
  • Ensure the complaint process is completed and documented in accordance with company procedures
  • Determine complaint codes and maintain compliance to complaint system
  • Compile quality metrics for reports to site management and Quality Management Reviews
  • Collaborate with cross-functional groups including Quality Engineers, Customer Care, Technical
  • Service, Post Market Quality, Field Representatives and Marketing for complaint investigation and closure

What we are looking for

  • Technical degree (or equivalent training) and/or a minimum of 3 years work experience in a Quality role in the medical device industry
  • Engineering degree preferred
  • Practical experience/familiarity with ISO 13485, FDA QSR, GMP, GLP, ISO 14971
  • Must be highly organized and detail-oriented
  • Desirable to have practical knowledge related to complaint handling with medical devices
  • Possess good written and verbal communication skills, PC skills including MS Word and Excel

Who we are

At Cantel, preventing infection is our business.  As a leading provider of infection prevention products and services in the healthcare market, we are dedicated to delivering high-quality, innovative solutions that improve outcomes and help save lives.  We accomplish this mission by delivering our products through the following operating units:


Medical: Endoscopy procedure disposables include single-use valves and irrigation tubing. The medical device reprocessing systems, disinfectants, detergents we manufacture and distribute are used to disinfect high-level endoscopes.


Life Sciences: Water purification systems for dialysis facilities.  We work with leading dialysis caregivers, delivering hemodialysis dialyzers and reprocessing systems, as well as sterilants and filtration products.


Dental: Single-use, infection prevention products used primarily in the dental market (face masks, sterilization pouches, towels and bibs, tray covers, saliva ejectors, germicidal wipes, plastic cups and disinfectants). 


Cantel employees are inspired to improve the lives of patients, caregivers and healthcare providers.   If you are looking for a company driven by an entrepreneurial spirit and have the passion to shape the future of infection prevention, we want to meet you.  Join us and see why people love working here.