Cloud Computing, Communication Skills, Customer Satisfaction, Customer Support/Service, Database Administration, Identify Issues, Knowledge Base, Mentoring, Network Administration/Management, Oracle DBA (Database Administrator), Oracle Database, Performance Tuning/Optimization, Post-Sales, Product Support, RMAN, Systems Administration/Management, Technical Analysis, Technical Sales, Technical Strategy, Technical Support, United States Citizen, United States Department of Defense (DoD)
Support engineer role focused on post-sales technical assistance for Oracle database products, primarily supporting US Gov Cloud and DoD clients, with US citizenship preferred.
Responsibilities include resolving customer service requests, troubleshooting complex issues, and providing strategic technical support to ensure high customer satisfaction.
The role requires deep expertise in Oracle Database administration (12c, 18c, 19c, 23c), security features, RMAN, Data Guard, performance tuning, and cloud infrastructure (OCI, Autonomous Database).
Additional skills in network administration, RAC, and other databases are desirable.
Qualifications include 10+ years in database/system administration, a bachelor’s degree, and excellent communication skills.
Work may involve on-site visits, mentoring team members, contributing to knowledge bases, and collaborating on product improvements. This position offers competitive pay, benefits, and growth opportunities.
O
Oracle
For over three decades, Oracle has been the center of innovation for business software birthplace of the first commercially available relational database, the first suite of internet-based applications, and the next-generation enterprise-computing platform, Oracle Fusion. Today, Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers including - 100 of the Fortune 100 - representing a variety of sizes and industries in more than 145 countries around the globe. And Oracle's 110,000 global employees - including 30,000 developers working full-time on Oracle products -are critical to that success.
Oracle Supports Workforce Diversity