Cloud Computing, Communication Skills, Data Recovery, Database Administration, Identify Issues, Knowledge Base, Oracle DBA (Database Administrator), Performance Tuning/Optimization, Post-Sales, Product Support, Resolve Customer Issues, Sales Support, Technical Analysis, Technical Leadership, Technical Support, United States Citizen
Support Engineer role focused on post-sales support for cloud and database products, with a preference for US Citizenship due to client requirements.
Responsibilities include resolving customer inquiries via phone and electronic channels, managing escalated issues, and providing technical guidance.
The position requires deep expertise in Oracle database administration (12c, 19c, 23c), security features, backup and recovery, Data Guard, performance tuning, and cloud infrastructure.
Minimum 10+ years' experience in database or system administration, a bachelor’s degree, and strong communication skills are required.
Key tasks involve troubleshooting, contributing to knowledge bases, supporting product improvements, and maintaining technical proficiency.
The role offers competitive pay, benefits, and opportunities for professional growth in a dynamic environment.
O
Oracle
For over three decades, Oracle has been the center of innovation for business software birthplace of the first commercially available relational database, the first suite of internet-based applications, and the next-generation enterprise-computing platform, Oracle Fusion. Today, Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers including - 100 of the Fortune 100 - representing a variety of sizes and industries in more than 145 countries around the globe. And Oracle's 110,000 global employees - including 30,000 developers working full-time on Oracle products -are critical to that success.
Oracle Supports Workforce Diversity