Cloud Computing, Customer Satisfaction, Customer Support/Service, Data Recovery, Identify Issues, Knowledge Management, Mentoring, Oracle DBA (Database Administrator), Performance Tuning/Optimization, Post-Sales, Problem Solving Skills, Process Improvement, Sales Support, Systems Administration/Management, Technical Analysis, Technical Support, United States Citizen
Support engineer role focusing on post-sales support for cloud and database products, with a preference for US citizenship due to client requirements.
Responsibilities include resolving customer service requests, troubleshooting technical issues, and providing strategic support to ensure high customer satisfaction.
Requires extensive expertise in Oracle database administration (12c, 18c, 19c, 23c), security features, backup/recovery, performance tuning, and cloud infrastructure (OCI, Autonomous Database).
Minimum 10+ years in database, network, or system administration, with a relevant technical degree.
Key skills include problem resolution, knowledge management, and collaboration with development teams. The role involves mentoring, working on complex issues, and contributing to process improvements.
Position offers competitive pay, benefits, and opportunities for growth, with a focus on technical excellence and customer success.
O
Oracle
For over three decades, Oracle has been the center of innovation for business software birthplace of the first commercially available relational database, the first suite of internet-based applications, and the next-generation enterprise-computing platform, Oracle Fusion. Today, Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers including - 100 of the Fortune 100 - representing a variety of sizes and industries in more than 145 countries around the globe. And Oracle's 110,000 global employees - including 30,000 developers working full-time on Oracle products -are critical to that success.
Oracle Supports Workforce Diversity