Cloud Computing, Communication Skills, Data Recovery, Database Administration, Identify Issues, Maintenance Services, Mentoring, Oracle DBA (Database Administrator), Performance Tuning/Optimization, Post-Sales, Problem Solving Skills, Product Support, RMAN, Resolve Customer Issues, Sales Support, Systems Administration/Management, Technical Analysis, Technical Sales, Technical Support, United States Citizen, United States Department of Defense (DoD)
This senior support role requires US citizenship, supporting US Gov Cloud and DoD clients, with on-site visits possible.
As a Principal Support Engineer, you will deliver post-sales technical support, resolve complex customer issues, and mentor team members.
Key skills include in-depth knowledge of Oracle Database administration (12c, 19c, 23c), security features, backup/recovery (RMAN), Data Guard, performance tuning, and cloud infrastructure (OCI, Autonomous Database).
Qualifications include 10+ years in database/system administration, a bachelor’s in a technical field, and excellent communication skills.
Responsibilities encompass managing service requests, troubleshooting, contributing to knowledge content, and supporting product improvement.
Benefits include competitive pay, comprehensive insurance, paid time off, and employee stock plans. The role emphasizes technical expertise, customer satisfaction, and team collaboration.
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Oracle
For over three decades, Oracle has been the center of innovation for business software birthplace of the first commercially available relational database, the first suite of internet-based applications, and the next-generation enterprise-computing platform, Oracle Fusion. Today, Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers including - 100 of the Fortune 100 - representing a variety of sizes and industries in more than 145 countries around the globe. And Oracle's 110,000 global employees - including 30,000 developers working full-time on Oracle products -are critical to that success.
Oracle Supports Workforce Diversity