Cloud Computing, Communication Skills, Customer Satisfaction, Customer Support/Service, Data Recovery, Database Administration, Database Technology, Identify Issues, Information/Data Security (InfoSec), Knowledge Base, Linux Operating System, Mentoring, Microsoft Windows Operating System, Network Administration/Management, Oracle DBA (Database Administrator), Performance Tuning/Optimization, Post-Sales, Sales Support, Systems Administration/Management, Technical Analysis, Technical Sales, Technical Support, United States Citizen, Unix Operating Systems
Support engineer role focused on post-sales technical support for cloud and database products, with a preference for US Citizenship due to client requirements.
Responsibilities include resolving customer service requests, troubleshooting complex issues, and contributing to knowledge base content.
Requires 7+ years of experience with core or application products, strong knowledge of Oracle Database administration, security, backup/recovery, and cloud infrastructure.
Skills include performance tuning, security features, and familiarity with Unix/Linux/Windows. Desirable skills include network admin, RAC, and other database systems.
Qualifications include a Bachelor's in CS or related field, 10+ years in database/system administration, and excellent communication skills.
Work involves on-site visits, mentoring, and proactive support activities, aiming for high customer satisfaction.
O
Oracle
For over three decades, Oracle has been the center of innovation for business software birthplace of the first commercially available relational database, the first suite of internet-based applications, and the next-generation enterprise-computing platform, Oracle Fusion. Today, Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers including - 100 of the Fortune 100 - representing a variety of sizes and industries in more than 145 countries around the globe. And Oracle's 110,000 global employees - including 30,000 developers working full-time on Oracle products -are critical to that success.
Oracle Supports Workforce Diversity