Cloud Computing, Communication Skills, Customer Satisfaction, Data Recovery, Identify Issues, Maintenance Services, Oracle Database, Performance Tuning/Optimization, Post-Sales, RMAN, Resolve Customer Issues, Sales Support, Systems Administration/Management, Technical Analysis, Technical Sales, Technical Support, United States Citizen, United States Department of Defense (DoD)
This role supports US Gov Cloud and DoD clients, with US Citizenship preferred.
As a Principal Support Engineer, you'll provide post-sales technical support, resolve customer inquiries, and serve as a key contact to ensure high customer satisfaction.
Required skills include in-depth knowledge of Oracle Database (12c, 18c, 19c, 23c), security, backup/recovery (RMAN), Data Guard, performance tuning, and cloud infrastructure (OCI, Autonomous Database).
Minimum 10+ years in database, network, or system administration, with a relevant technical degree.
Responsibilities involve managing service requests, troubleshooting, knowledge sharing, product feedback, and maintaining expertise in security issues.
Excellent communication skills and ability to work independently are essential.
This position offers competitive pay, comprehensive benefits, and opportunities for growth in a dynamic, innovative environment.
O
Oracle
For over three decades, Oracle has been the center of innovation for business software birthplace of the first commercially available relational database, the first suite of internet-based applications, and the next-generation enterprise-computing platform, Oracle Fusion. Today, Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers including - 100 of the Fortune 100 - representing a variety of sizes and industries in more than 145 countries around the globe. And Oracle's 110,000 global employees - including 30,000 developers working full-time on Oracle products -are critical to that success.
Oracle Supports Workforce Diversity