Call Centers, Continuous Improvement, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Documentation, High School Diploma, Identify Issues, Mobile Applications, Multilingual, Order Management, Sales Support, Spanish Language
The Bilingual Spanish Contact Center Representative is an entry-level role providing support to small store owners using a mobile app.
Responsibilities include handling inbound calls, chats, and emails to assist with app navigation, order status, and program information, as well as troubleshooting and guiding users through app functionalities.
They maintain a positive attitude, follow up on support tickets, and help with order placement and understanding promotions.
The role involves participating in training, documenting interactions in CRM, and collaborating with team leads for continuous improvement.
Qualifications include a high school diploma and at least 1 year of relevant experience.
Preferred skills are exceptional Spanish proficiency, customer service or sales support experience, order management, and familiarity with CRM systems.
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Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 45 countries to navigate their digital transformation.
With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
10,000 employees or more
https://www.infosys.com/careers