$70k - $75k Per Year
1 day ago
Synechron Inc is seeking an experienced technical individual to join our Application Support team. Position will specialize in working with Business units and Technical partners to resolve problem tickets for issues with WyStar CORE system components, Trading platform, Payroll systems, and various other applications.
Duties will include working with customers to gain an understanding of business requirements, and ensure that customers’ expectations are understood and met. Utilize diagnostic and other tools to monitor, maintain, troubleshoot and restore service or data to systems and documenting the results. Troubleshoots network, hardware and software issues and coordinates resolution with users, vendors and internal service groups. Represent Core team in Project Scrum meetings and Root Cause analysis. Participate in application project implementations, maintenance, and upgrades. Use sound judgment to make effective recommendations to management, customers, and peers. Will update and develop new documentation for departmental procedures. Be a mentor to junior team members in regards to proper procedures and technical concepts. Individual should work well independently and as a member of a high performance team.
5+ years systems support analysis experience.
Synechron is a leading digital transformation consulting firm focused on the financial services industry and is working to Accelerate Digital initiatives for banks, asset managers, and insurance companies around the world. Synechron uniquely delivers these firms an end-to-end Digital, Consulting and Technology capabilities with expertise in wholesale banking, wealth management and insurance as well as emerging technologies like Blockchain, Artificial Intelligence, and Data Science. Based in New York, the company has 22 offices around the globe, with over 10,000 employees producing over $650M+ in annual revenue.
5,000 to 9,999 employees