Production Support Manager (5452)

Seeking a Production Support Manager in Washington, DC to oversee passport and secure document processing operations.

• Manage administrative, personnel, and operational activities to meet production goals and deadlines.
• Coordinate daily processing functions, including intake, imaging, data entry, quality control, printing, and distribution.
• Ensure compliance with relevant regulations and policies governing passport issuance.
• Supervise staff performance, conduct, and training programs to maintain quality standards.
• Monitor workflow and production reports to optimize efficiency and accuracy.
• Oversee customer service activities, including issue resolution and reissuance processes.
• Provide operational recommendations to leadership on staffing and process improvements.

Requirements include a bachelor’s degree or equivalent experience, proven leadership in high-volume regulated environments, knowledge of passport processes and regulations, and strong organizational and problem-solving skills. Experience in staff training, policy enforcement, and performance data analysis is essential. This role offers a team-oriented environment, comprehensive benefits, and opportunities to work on significant government projects.