30+ days ago


Boston, MA


About MasterControl:

MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visit


As a Professional Services Consultant at MasterControl you will be part of a team delivering software implementation projects. The Consultant will provide clients with product knowledge and expertise, software validation expertise and working knowledge of regulatory requirements. The Consultant works in a fast-paced team environment to provide high quality services to a broad customer base. The Consultant will provide thorough documentation, open issues reports and communicate across multiple divisions within MasterControl to ensure successful implementations. Computer literacy skills, continuing knowledge of software revision changes and attention to detail are critical skills for the role.

Essential Duties and Responsibilities

  • Create and maintain a strong working relationship with the client by becoming a trusted advisor.
  • Ensure clarity of the project success factors by discerning and addressing the specific business needs of the client.
  • Create and maintain design documentation.
  • Provide the client with best practice consultation for the development and deployment of the MasterControl platform.
  • Guide the client through the decisions required to align the MasterControl platform configuration to optimized business processes.
  • Guide the client through the preparation and migration of data to the MasterControl platform.
  • Update Implementation progress documentation after each client engagement.
  • Deliver continuous improvement of Professional Services People, Processes and System through the Centers of Excellence.
  • Maintain current expense report documentation during client travel
  • Develop travel itineraries based on Project Office scheduling
  • Maintain personnel records as required by the Professional Services group
  • Other duties as needed

Knowledge, Skills, and Abilities

  • Bachelor's degree in Life Sciences or equivalent combination of education, experience, and training that provides the required knowledge, skills and abilities
  • 2 years of experience of software implementation in a regulated industry, MasterControl experience preferred.
  • Familiarity with regulatory requirements for implementing computer systems for Quality Processes/Quality Records, Regulatory records and/or Clinical records.
  • Working knowledge of Quality Management, Manufacturing, Regulatory and/or Clinical processes for regulated industries.
  • Analytical and problem-solving skills
  • Proven ability to navigate the needs of complex client organizations.
  • Experience in resolving escalations through coordination of deliverables from internal teams
  • Articulate complex topics to an audience with diverse functional expertise
  • Strong organizational and project management skills with an ability to manage numerous, competing demands from internal and external stakeholders and Customers.
  • Proven success working in a dynamic, fast-paced team environment with tight deadlines

Why Work Here?


MasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it #TheBestTeamOnThePlanet.

We work hard to develop and challenge our employees' skillsets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say #WhyWorkAnywhereElse?

MasterControl could be your next (and last) career move!

Here are some of the benefits MasterControl employees enjoy:

  • Competitive compensation
  • 100% medical premium coverage (yes, you read that right!)
  • 401(k) plan with company match
  • Generous PTO packages that increase with tenure
  • Schedule flexibility
  • Fitness clubs (you get paid to have fun and be active!)
  • Company parties and employee recognition programs
  • Wellness programs (free Fitbit, gym membership and athletic shoe reimbursements, etc.)
  • Onsite physician and massage therapist
  • Innovation center and gaming rooms at the office
  • Dental/vision plans
  • Employer paid life insurance policy
  • Much, much more!

Applicants must be currently authorized to work in the United States on a full-time basis.

About the Company


Why work here?




MasterControl is a place where Exceptional People come together to do their best work. Hiring Exceptional People, including the best talent in our industry, is a core value of ours. MasterControl employees are surrounded by intelligent, motivated individuals every day. We like to call it #TheBestTeamOnThePlanet. 

We value every employee and their contribution to what makes MasterControl successful. We give right back to the employee through a generous benefits package, great flexibility, and continuous opportunities for advancement.

Not only do we hire Exceptional People, but we work hard to keep them here by developing and challenging their skillsets, encouraging professional development and growth, and offering a culture that can’t be found elsewhere. Which is why we say - #WhyWorkAnywhereElse?

To put it simply, working at MasterControl is fun, challenging, and rewarding. From our Fitness Clubs to our awards programs, from our company parties to our competitive benefits, you can’t really go wrong. MasterControl could be your next (and last) career move! 

We are growing quickly and always looking for talented individuals to add to #TheBestTeamOnThePlanet!

Here are some of the benefits MasterControl employees enjoy:
  • Generous PTO package of three weeks, increasing after just three years of employment
  • Competitive compensation with annual merit increase reviews
  • 100% medical premium coverage (yes, you read that right!
  • Dental/Vision Plans
  • 401k Plan
  • Employer Paid Life Insurance Policy ($30K)
  • Great Flexibility
  • Wellness Programs (every employee gets a Fitbit!)

We're 100% employee owned and built to last

We know there is nothing more frustrating than investing in building a relationship with your software provider only for their ownership to continuously change. MasterControl is 100% private, 100% employee-owned, and 100% committed to you.



"Exceptional people want to make a difference in their community, whether it's at work or with community outreach."

-Jon Beckstrand, CEO


Community Focus: 2015 Boys and Girls Club Bicycle Crusade

We are community focused and love to give back.

Anniversary Hat Celebration

We value longevity and celebrate each employee's anniversary with a new MasterControl hat!


MasterControl Supports "Youths of the Year" At Boys & Girls Club Gala

MasterControl Supports 'Youths of the Year' At Boys & Girls Club Gala


Veteran Hiring Commitment

Committed to helping America's military veterans find work

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Social Responsibility Pledge

Formal programs or foundation to give back to communities

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Company Size

100 to 499 employees


Computer Software

Employee Benefits

Vacation/paid time off, 401K, Work From Home, Paid Holidays, Medical, Dental and Vision, Long Term Disability, Flexible Spending Accounts, Professional Development, Employee Events, Mobile Phone Discount, Free Food and Coffee, Maternity/Paternity Paid Leave, Life Insurance