Program Coordinator

Program Coordinator

We are The Hollister Group, the Boston area's leading women-owned staffing firm guiding candidates through the job search process and connecting top-tier talent with opportunities that meet the needs of our candidates and our clients. Our Recruiters will help you refine your goals, improve your resume and interview skills, and stay on the lookout for a position that matches your experience and ambition!

Our Administrative & HR Staffing team is currently looking to speak with candidates who would be interested in hybrid opportunities in Cambridge, MA with similar specifications to those below:

Responsibilities:

• Serve as primary point of contact for interested customers, enrollees, and participants and advises them on course/program offerings

• Participate in cross-functional project teams and proactively engage in continuous improvement of program logistics and operations

• Oversee the admissions process in Salesforce; review application materials and qualifications to confirm applicant’s eligibility

• Coordinate and organize registration for programs and disseminate detailed information and materials to faculty, participants, managers, and directors in a timely manner

• Organize, execute, and supervise all program delivery logistics onsite before, during, and after the program is completed

• Write and document process workflows reviewed and approved by Program Directors; recommend best operational practices and update documentation after each delivery season

• Manage all program-related finances, including invoicing participants, processing payments, tracking payment status, following up on non-payment issues, reconciling course accounts, and generating specialized financial reports

• Monitor the accuracy and budgetary compliance of course and program revenue and expenses

• Arrange for vendor services, facilities, and the purchasing of supplies and materials

• Develop communications materials in collaboration with Marketing team, including program websites, brochures, flyers, emails, letters, videos, etc.

• Plans and coordinates Program events such as receptions, dinners, and certificate ceremonies

Qualifications:

• Bachelor’s degree in a related field required

• Minimum 3 years of academic administration or business experience preferably in a customer service setting or project management role.

• Able to nimbly switch gears and maintain composure and organization

• Proactive and resourceful problem solver

• Excellent time management and prioritization skills; able to manage numerous competing projects and tasks with minimal supervision

• Superb customer service and interpersonal skills; ability to interact diplomatically and professionally with faculty, staff, and participants

• Ability to handle confidential and sensitive matters with discretion and make sound judgments

• In-depth knowledge of Microsoft Office and Zoom or other video conferencing applications

• Knowledgeable of CRM systems (Salesforce preferred), and cloud-based programs such as Concur, SAP, Quip, Slack, Asana, and/or other project management tools

Interested in learning more!Apply with your resume and we'll get in touch!

If these details don't quite align with you, don't worry! We have a variety of other openings for Administrative roles, and in Human Resources, Accounting, and Finance.

Apply here or send your resume via email at

apply@hollistergroup.com

Our Commitment to Diversity, Equity & Inclusion

The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.

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