Project Coordinator I - Demarc Customer Optimization - Denver, CO, Tulsa, OK

Lumen Technologies, Inc


18 days ago

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Project Coordinator I - Demarc Customer optimization is responsible for the effective implementation of conversion from off-net to on-net services and off-net to off-net services, which encompasses the entire order life cycle and/or grooms process to realize network expense savings.  Nature of conversions will vary greatly based on the opportunity type and build capabilities.  Will be responsible for working with the impacted customer and also all internal departments to meet the committed delivery date.

The Main Responsibilities

  • Execute larger scale conversions, or product migrations for one "parent" order path and implementation workflow.
  • Direct customer contact to obtain required acceptance for order details, schedule milestones and review impacts.  Able to interpret technical requirements and appropriately inform customer of service or technical requirement changes.
  • Liaison between departments, managing any associated escalations, primary point of contact for customer, and facilitator of information to sales teams.
  • Provides timely written status updates, sets appropriate jeopardy status, and engages appropriate resources to overcome obstacles which impede order progress. 
  • Manages a work queue of Outreach opportunities and/or orders, meets metric performance for all tasks, and completes milestones/order life cycle with accuracy.
  • Reviews and provides feedback for method of procedure and other documents and templates for continuous improvement.
  • Participates and provides training and job shadowing support to peers through OJT, classroom training, and job aides.
  • Other duties as assigned.

What We Look For in a Candidate

  • Assoc degree or equivalent education and relevant experience.  2-3  years related experience in specific area or equivalent.
  • Must have keen attention to detail. Must be self-directed, understand the requirements and take the initiative to complete tasks or assignments with little or no direction and have excellent organizational skills
  • Excellent interpersonal, verbal and written communication skills
  • Demonstrated ability to direct the work of other functional organizations
  • Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint
  • Team player with a great passion to succeed
  • Must work effectively under pressure in a fast-paced environment, organizing multiple tasks and projects simultaneously.

Preferred Qualifications:

  • Associate Degree or equivalent experience in Project/Business Management, Telecommunications, Operations, Technology or related field.
  • Experience with all colors of our network and support systems.
  • Experience in working in a fast-paced environment and dealing with ambiguity.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 257645

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

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About the Company

Lumen Technologies, Inc

Lumen is an enterprise technology platform that enables companies to capitalize on emerging applications and power the 4th Industrial Revolution (4IR). This revolution is redefining how we live and work, creating an unprecedented need for an advanced application delivery architecture—designed specifically to handle the complex and data-intensive workloads of next-gen technology and businesses.

We integrate network assets, cloud connectivity, security solutions and voice and collaboration tools into one platform that enables businesses to leverage their data and adopt next-generation technologies.

10,000 employees or more
Computer/IT Services