Property Manager

General Purpose

TheProperty Manageris fully accountablefor all day-to-day property operations,overseeingandenhancingthevalueof the property,andensuringthepropertyteamispositiveandsuccessful.

EssentialDutiesandResponsibilities

• Supporttheproperty’sfinancialgoals,managetheassetintheowners’bestinterestandinaccordancewithCompanypolicies.
• Maintain the highest level of customer service and online presence to obtain satisfactory scores on surveys/reviews from residents and prospects.
• Maintainaccuraterecordsofallcommunitytransactionsandsubmitontimelybasis(i.e.,rentrolls,delinquencyreports,move- in/move-outs, etc.).
• Ifapplicable,ensurethatresidentfilesaremaintainedinaccordancewiththepropertyregulatoryagreement,restrictive covenantsandLURA.
• Assistinthepreparationof theannualbudgetandincomeprojections ina timely andaccurate manner.
• Ensurethatallrentsandlatefees/checkchargesarecollected,posted,anddepositedinatimely manner.
• FollowstheCompany’sestablishedproceduresandstateorlocallawsrelatedtoevictions.
• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and ensuring vendors havethe appropriate vendor credentialing.
• EnsureA/Pinvoicesareprocessedthroughthebillpayingwebsite.
• Completeproperty PCard (Petty Cash Card) reconciliations monthly to include receipt uploads and proper GL coding timely.
• Ensurepropertyisleasedtothefullestcapacity,basedontheobjectivesoftheownership.
• Utilizemarketingstrategiestosecureprospectiveresidents.
• Ensuretheleasingstaffare utilizing effective sales techniques to obtain the lease.
• Confirmsleasingstaffisgatheringinformationaboutmarketcompetitioninthearea.
• Continually monitors and analyzes traffic logs, conversion ratios, budget guidelines, renewal information, and marketing data, to give up-to-date information when requested.
• Ensure the leasing and maintenance team members attend all required training classes and participate in general training relative to their position.
• Representthecompanyinaprofessionalmanner.
• ProvidingoversightoftheteamtoensureCompanyproceduresarebeingfollowed,resultinginorderlyandefficientworkflows.
• Confirmallleasesandcorrespondingpaperworkarecompletedaccuratelyandentereddailyintothe

• softwaresystem.
• EnsurecurrentresidentfilesareuploadedintoYardi.
• Follow company Emergency Response Plan for the community. Ensure proper response and handling of all community emergencies withstaff,residents,buildings,etc.withincompanyguidelinestominimizeliabilities(i.e.,criminalactivityoncommunity, employee/resident injuries, fires, floods, freezes, etc.).
• Addressresidentconcernswithresidentconcernsandrequestsontimelybasistoensureresidentsatisfactionwithmanagement.
• Developand/orimplementresidentretentionprograms(i.e.,residentfunctions,specialpromotions,monthlynewsletters,etc.).
• Ensure distributionof allcompany or community-issuednotices (i.e., badweather, emergency, etc.), includingsending notice digitally in the Resident Portal.
• ConsistentlyenforcepoliciesofthecommunityinconjunctionwithFairHousingLaws.
• Consistentlyusesuccessfultechniquesandcompanydirectivestoscreen,hire,orientandtrainnewpersonnel.
• Ensureefficiencyofstaffthroughongoing training, instruction, counseling and leadership.
• Planweekly/dailyofficestaffschedulesandassignmentsandconductteammeetingsaminimumofweekly.
• Coordinatemaintenancescheduleandassignments with Service Manager.
• Administerperformancecounseling consistentlyand ina timelymanner whenperformance issuesarise.Work withthe Human Resources team to make sure you document appropriately and communicate effectively to the appropriate team members.
• Providesupporttostafftoencourageteamworkandleadasanexampleincreatinga harmonious environment.
• Ensure alladministrative processes involving personnelare handledwithinthe specifieddeadline (i.e., performance evaluations, salaryreviews,timesheets,teammemberchangeforms,etc.).
• Maintaincommunityappearance andensure repairsare notedand completedon timelybasis.This requiresregular community inspections and tours.
• Assurequalityand quantityofmarketreadyapartments.
• Ensurethatmodelsandmarketreadyapartmentsarewalkeddailyandcommunicateanyservice-relatedneedstomaintenance.
• Ensurethatallservicerequestsarerecordedandcommunicatedappropriatelytomaintenance.
• Ensurethatallcompletedservice requestsarefollowed-upwithin24hoursofcompletion.
• Learnandensurecompliancewithallcompany,local, state,andfederalsafety rules.
• Ensurethatunsafeconditionsarecorrectedin atimely manner.
• Direct staff to follow a “safety first” principle.
• Attendanceisimperativeandthispositionwillberequiredto maintain regular onsite office hours.