Public Relations Specialist
Applus+ is a global leader in the Testing, Inspection and Certification sector delivering non-destructive testing, inspection, engineering, and manpower services to the aerospace, power, and, oil and gas industries. We are a trusted partner who enhances the quality and safety of our clientsâ€™ assets and infrastructures while safeguarding their operations. We deliver this through our technical capabilities, innovative approach, and our motivated team who are committed to operational excellence.
Applus+ has achieved a significant global presence and a leading position in its target markets and regions. As a result, our teams have expanded with 19,000 professionals across the world, attracting the very best talent in the industry.
Together beyond standards.
Equal Employment Opportunity/M/F/disability/protected veteran status.Position Purpose:
The Public Outreach Specialist acts as the key liaison between project teams and impacted stakeholders (local government and municipal leaders, commercial businesses and private residents) to drive the success of major infrastructure projects. Reporting to the Public Outreach Manager, this role helps to establish effective communication strategies and outreach programs (both internal and external), the development of key stakeholder relationships, and the satisfaction of regulatory requirements.
The Public Outreach Specialist assists the Public Outreach Manager and our project teams to develop, document, implement and maintain processes as they pertain to public outreach and communications for utility-related substation, transmission, distribution, natural gas and customer-funded projects.Duties and Responsibilities:
- Work with Public Outreach Team members to ensure a consistent, strategic, and proactive approach to project outreach and communications.
- Provide outreach guidance and best practices implementation to Project Teams across our customerâ€™s utility.
- Contribute to creating and delivering the Public Outreach annual accomplishments and strategic plans.
- Use best practices and knowledge of internal/external business issues to improve Outreach processes and services to clients.
- Work collaboratively with teams across multiple departments to achieve maximum results from Public Outreach efforts.
- Develop and implement customer-focused strategic outreach plans for all projects that incorporate our customer-utilityâ€™s â€œCommunity in Mindâ€ philosophy.
- Provide full-service outreach activities to all projects within the Projects organization.
- Develop and sustain relationships with key municipalities to aid in the resolution of conflicts.
- Develop and direct strategy and process for interacting with local and state entities.
- Regularly meet with municipal code enforcement officers to discuss upcoming projects in their towns.
- Develop and implement common strategies, processes and procedures of outreach and communications processes for stakeholders including customers and abutters.
- Proactively work with residential and commercial customers, advising of upcoming work, applying strategic tactics to ease the burden of construction.
- Work with project teams regarding writing and editing standardized project-related outreach materials.
- Coordinate and host public meetings and open houses.
- Provide notification of upcoming projects to project neighbors and abutters; negotiate solutions to problems such as lost parking spots, loss of business, noise complaints, etc.
- Develop and maintain tracking mechanisms for Outreach such as customer and stakeholder lists, customer and stakeholder management plans, and Outreach logs.
- Respond to urgent public relations issues on projects, bringing in Corporate Communications and Public Affairs when necessary.
- Implement and maintain phone hotlines for critical projects and outreach inquiries.
- Work collaboratively with consultants, contractors, municipal leaders, customers, and others in the communities served by the utility.
- Perform other necessary duties as assigned by the Public Outreach Managerâ€“Projects.
- Not Applicable
- Strong communications skills, particularly writing and public speaking.
- A firm grasp of Microsoft Office communications programs (Word, Excel, Power.-Point).
- Previous Outreach experience.
- Previous understanding of journalism, marketing, communications, environmental permitting, construction communications.
- Firmly adheres to the values and ethics of Applus+. Exhibits honesty, discretion, and sound judgment.
- 3 years practical experience in journalism, marketing, communications, environmental permitting, construction communications, or other relevant experience.
- A Bachelor's degree from an accredited college or university for communications, environmental sciences, journalism or marketing, or related degree.
- Willing to work with the public directly to manage and resolve complex issues associated with construction activities.
- Hold a valid U.S. state drivers' license.
- Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
- Not Applicable
- The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
- The ability to see details at close range (within a few feet of the observer).
- The ability to bend stretches, twist, or reach with your body, arms, and/or legs.
- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
- The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
- The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
- The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- The ability to exert maximum muscle force to lift, push, pull, or carry objects.
- The ability to quickly and repeatedly adjust the controls of a machine/equipment or a vehicle to exact positions.
- The ability to communicate information and ideas in speaking so others will understand.
- The ability to read and understand information and ideas presented in writing.
- The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
- The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
- The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
- Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.
- Balancing: Maintaining the body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount and kind of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
- Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
- Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
- Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
- In compliance with American with Disabilities Act (ADA), Applus+ will make reasonable accommodations that are appropriate and consistent within our legal obligations.
- The physical environment requires the employee to work inside an office environment, protected from weather conditions but not necessarily from temperature changes.
- May occasionally walk on slippery or uneven surfaces.
- The noise level in the work environment is usually quiet to moderate.
- Overtime required during the week and weekend with work volume.
- Willing to travel within the operating companyâ€™s service area in your state. May require occasional travel to other states.