Quality Technician

Job Description:

The Mechanical Components Division is seeking a motivated and detail-oriented Quality Technician to join our Quality Team. This position plays a key role in supporting quality assurance and quality control activities within our state-of-the-art, climate-controlled machine shop. The successful candidate will work closely with production, engineering, and customers to ensure product quality, support continuous improvement initiatives, and maintain compliance with quality standards.

Key Responsibilities

Customer Quality and Corrective Actions

• Lead investigations and perform statistical analysis for customer quality concerns, corrective action requests (CARs), and root cause analyses (RCA).
• Coordinate cross functional meetings and provide timely customer responses regarding quality issues.
• Serve as the primary point of contact for initial customer quality complaint responses.
• Manage and track quality issues and corrective actions using Microsoft Teams and other tracking systems.
• Schedule and verify completion of corrective actions and audit activities.

Quality Documentation and Reporting

• Coordinate Production Part Approval Process (PPAP) activities for new components.
• Create PPAP documentation packages and deliver required reports and samples to customers.
• Maintain PPAP databases and quality records.
• Track and maintain ME-0159 inspection reports and associated documentation.
• Develop, update, and maintain Quality Inspection Plans, including Engineering Change Order (ECO) revisions and new product insourcing activities.
• Maintain databases used for quality inspection plan management and record retention.

Inspection and Metrology

• Program, maintain, and improve Oasis vision inspection systems, including support for new products, revisions, and enhanced inspection strategies.
• Perform weekly preventive maintenance and cleaning of inspection equipment.
• Conduct hardness testing, microscopic inspections, and photographic documentation as required.
• Support the calibration program by coordinating with the Calibration Department and ensuring all gages and metrology equipment remain properly calibrated.
• Assist with the evaluation and procurement of inspection and metrology equipment.

Process Control and Auditing

• Conduct machine capability studies as scheduled and provide Statistical Process Control (SPC) analysis and recommendations to manufacturing and programming teams.
• Perform daily production audits to verify inspection accuracy, documentation compliance, product identification, adherence to work instructions, and first piece inspection activities.
• Develop and improve in process inspection methods and quality control procedures.
• Support quality system compliance through audits, documentation reviews, and continuous improvement initiatives.

Continuous Improvement and Team Support

• Participate in and help lead 5S, quality improvement, and lean manufacturing initiatives.
• Facilitate quality training and documentation reviews with production employees.
• Provide day-to-day quality support, mentorship, and guidance to manufacturing personnel.
• Collaborate with design and manufacturing engineers on new product development, design for manufacturability improvements, and inspection strategy development.
• Perform other duties and special projects as assigned.

Qualifications

Required

• High school diploma or equivalent.
• Strong mechanical aptitude and ability to communicate technical information effectively.
• Basic computer proficiency, including Microsoft Office applications.
• Strong organizational skills and attention to detail.
• Ability to work independently and within a team environment.
• Excellent communication and interpersonal skills.
• Self-motivated with the ability to manage multiple priorities in a fast-paced environment.
• Willingness to learn and continuously develop technical skills.

Preferred

• Machine Tool Technology diploma or equivalent machine shop experience.
• Experience with quality inspection, metrology equipment, and statistical process control.
• Experience collecting, analyzing, and interpreting manufacturing data.
• Knowledge of corrective action processes, PPAP requirements, and quality management systems.

Technical Skills

• Ability to use a wide variety of precision measuring instruments and metrology equipment.
• Ability to read and interpret blueprints, engineering drawings, specifications, procedures, and work instructions.
• Working knowledge of shop mathematics, including percentages, proportions, tolerancing, dimensional calculations, conversions, and angular measurements.
• Ability to analyze manufacturing processes and identify opportunities for improvement.
• Demonstrated ability to make sound, customer focused decisions in a manufacturing environment.

ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.