Rate Specialist
TOTE Maritime Alaska LLC
Tacoma, WA
Apply
JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Affirmative Action, Auditing, Billing, Business Model, Business Processes, Cargo/Freight, Communication Skills, Competitive Research, Computer Skills, Customer Relations, Customer Support/Service, Customer Training, Customer/Client Research, Data Entry, Documentation, Employee Relations, Establish Priorities, Internet Application, Internet/Online Service, Mathematics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Windows Operating System, Microsoft Word, Military, Multitasking, Presentation/Verbal Skills, Problem Solving Skills, Regulatory Requirements, Team Player, Time Management, Transaction Processing/Management, Writing Skills, eCommerce
LOCATION
Tacoma, WA
POSTED
30+ days ago
This position is responsible for providing excellent customer service by documenting and communicating cargo and rate information accurately and efficiently. Responsible for creating timely and accurate invoices.
Essential Job Responsibilities AND Results
Manages customer transactions including Documentation, Rating, Pre-Auditing, and Problem Resolution.
Develop an understanding of customer business models/processes for all accounts.
Evaluate customer needs and recommend solutions.
Educate customers regarding documentation and regulatory requirements.
Process military booking information, upload LOB reports, request changes in military BRT system as necessary.
Receive military cargo manifest, match up to individual TCN numbers, upload LOB reports, request changes in military BRT system as necessary.
Process paperwork and attach documentation to bookings.
Complete daily/weekly department task (TAG, Weekend charges, Sub report, Load ID numbers, Shipment with no terms, TB report, AFF drays).
Run and audit various reports.
Daily communication with other departments.
Provide support throughout the department.
Perform accurate and efficient data entry/keyboarding.
Report on developing market conditions, service issues and competitive activities.
Effectively perform additional duties, as assigned.
Qualifications (Education, Experience and Certifications)
Associate's degree preferred.
One to two years customer service or billing experience, preferably in transportation.
KNOWLEDGE, Skills And Abilities
Excellent customer service skills.
Excellent verbal and written communication skills.
Excellent math skills.
Good organizational skills.
Must be a team player.
Ability to multi-task and prioritize.
Ability to work with minimal supervision.
Ability to work flexible hours, including evenings and weekends, as required.
Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel) and E-service center & E-commerce web-based applications.
JUDGEMENT
Independent judgment and work prioritization skills in a high pressure environment, while simultaneously managing various work assignments.
COMMUNICATION SKILL
Demonstrated ability to communicate effectively and maintain excellent communication and working relationships with employees, customers, and coworkers.
STRESS ON THE JOB
Ability to work under extreme pressure with a high level of accuracy.
WORK ENVIRONMENT
Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
PHYSICAL EFFORT
Most work requires normal physical effort.
MANUAL DEXTERITY
Requires moderate use of personal computer (word processing and spreadsheets) for compiling reports, statistical data, composing memoranda and other similar documents.
Competencies can be found in UltiPro under the Careers/Employment Tab
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The salary range is $40, 000-67,100, with an expected target salary of $52,000. Pay will be based on several factors including the candidate's education, work experience, work location and specific job duties.
As part of the team, full-time employees will receive a comprehensive benefits package, which includes health, dental, vision, life insurance, short term disability, employee assistance program, 401(k) with company match and discretionary funding, tuition reimbursement, supplemental parental leave, jury duty, and bereavement leave. Full-time employees will receive a minimum of 10 days' vacation, 10 days sick, 10 days paid holidays and one floating holiday every 12 months. In addition, we offer an annual discretionary bonus (based on eligibility).
TOTE Maritime Alaska is an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, underrepresented groups, individuals with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability or status as a protected veteran. TOTE Maritime Alaska is a drug-free employer and a participant of the E-Verify Employment Verification Program.
About the Company
T