HRP Group logo

Relationship Manager

HRP Group

Dublin, Dublin

JOB DETAILS
JOB TYPE
full-time
LOCATION
Dublin, Dublin
POSTED
3 days ago

Description

 

 

 

 

POSITION TITLE

Relationship Manager

LOCATION

Dublin city Centre

SALARY

Excellent Depending on experience

COMPANY DESCRIPTION

Our clients are an international contracting company based in Dublin city Centre. They now have a requirement for an experienced and highly motivated Relationship Manager. The person will be a customer service focused professional, highly motivated, commercially aware, and capable of assuming a busy leadership role going forward. The successful candidate will have exposure to all aspects of the business and its group activity including new Clients and Contractors set up. This role is an essential component of the Irish team, reporting to both the Directors. The successful candidate will be the main client liaison and work teams during a period of growth within the contracting industry.

 

POSITION DESCRIPTION

Duties: Included in the role but not limited to:

·         Taking ownership for Client queries, investigating, and resolving queries for your clients.

·         Managing query responses via email, internal systems & telephone ensuring SLAs are consistently achieved.

·         Resolving client queries received through multiple channels either through in-depth analysis or in conjunction with internal teams.

·         Relationship building for new and existing corporate client accounts.

·         Organising and managing regular client service reviews, including gathering relevant client information for presentations.

·         Act as a point of escalation for the Client; as the customer’s voice/advocate within the business, ensure company service delivery is met through meeting and exceeding agreed KPIs and SLAs.

·         Monitor operational performance of services, identifying trends in queries and making suggestions to reduce future query levels.

·         Liaising with other team members, departments, and management to improve efficiency and effectiveness of the unit.

·         Regular feedback to Team Leader/Manager on cases, queries, and escalations as necessary.

·         Assist in coaching and up skilling of team members as and when required.

·         Provide training to new and existing clients as required.

·         The Relationship Manager Representative provides timely and accurate resolution of client inquiries to ensure exceptional levels of client service are met.

·         Ability to go above and beyond for your customers

 

NUMBER OF YEARS PREFERRED EXPERIENCE

Requirements, we are looking for someone with:

Demonstrate superior customer service, including the ability to communicate clearly, confidently, timely and respectfully with customers. Very high emotional intelligence

  • Delivers high quality standards and strives for excellence; Acts in a can-do, flexible and responsive manner to customer needs; Communicates with clarity of purposes, setting clear direction.
  • 4+ years in a fast-paced Relationship Manager role.
  • Bachelor's Degree or equivalent
  • Minimum 4 years of experience in a Relationship Management Team
  • Resilient, with strong communication skills
  • Good personal and business management skills
  • A commitment to - and focus on - providing an extraordinary customer service.
  • You will be a highly resourceful professional, who is comfortable working in a fast-paced dynamic environment.
  • An effective team player, with developed communication skills.
  • A growth mindset, and an insatiable appetite for learning.

          CV’s to louise@hrpgroup.ie

 

About the Company

HRP Group logo

HRP Group

HRP Group - Bespoke Resourcing & HR Outsourcing Solutions HRP Group is a professional Human Resources consultancy practice. HRP Group was established by a group of experienced, qualified HR professionals . We differentiate ourselves as a “best in class” professional HR Outsourcing and resourcing consultancy. Our services encompass a range of HR advisory, interim, recruitment and outsourcing services dependent on our clients requirements. Our clients have access to experienced, qualified HR professionals for all their HR requirements. All our consultants are qualified HR professionals with CIPD accreditation. Our clients can have access to experienced, qualified HR professionals, for a fraction of the cost of hiring a HR Professional on a full time basis. All our consultants are qualified to Masters level in HR or Psychology. Professional, Ethical, Transparent…. We promise to always deal with our clients and candidates in an open, transparent, ethical and professional manner. We utilise CIPD approved resourcing techniques to ensure our resourcing process is professional, well organised and to exacting standards.
COMPANY DETAILS
COMPANY SIZE
100 to 499 employees
INDUSTRY
Accounting and Auditing Services
FOUNDED
2012
WEBSITE
http://www.hrpgroup.ie