Salary

$12 Per Hour

Job Type

full-time

Posted

30+ days ago

Location

Description

Work from Home Answering Service Operator
Answering Service Operator (Remote)

Answering Specialists Inc. is an inbound call center operating 24/7, 365 days a year, answering calls for our clients. Operators work in a very quick-paced environment receiving calls back-to-back and navigating the Answering System installed on their computer to take messages, schedule appointments, transfer urgent calls, and manage multiple incoming calls.

Hours
Full time positions consist of a recurring weekly schedule of 32, 36, or 40hrs a week (8hr 30min work shifts; 8hrs of work w/ a 30min lunch break). Employees with a 32/36hr weekly recurring schedule may also pick up an addition 8/4hrs of work via available shifts for a total of 40hrs of work a week.
Our currently available full time recurring schedules have START times between 7:00am PST (10:00am EST) to 9:00am PST (12:00pm EST).

Part-Time positions consist of a recurring weekly schedule of 20 or 16hrs (4hr work shifts). Part-Time employees may also pick up an additional 20 - 24hrs of work via available shifts for a total of 40hrs of work a week.
Our currently available part time recurring schedules have start times in the late afternoon to the evening.

On-Call positions do not have an assigned weekly recurring schedule, and pick up work via available shifts either on the spot or 1-2 days in advance. On-Calls must work a min of 12hrs a week and can work a maximum of 40hrs a week.

Responsibilities include, but are not limited to, the following:

  • Being served in-bound calls back-to-back via the System to either:
    • Answer the call and put the caller on hold
    • Take the caller off hold and provide service to their request;
  • Using a computer to navigate the sub-accounts provided for each client in the System;
  • Determining the appropriate sub-account to use based on the caller’s request;
  • Remembering and typing information provided by a caller into the System for the client;
  • Remaining assertive, and emotionally calm on the phone.

Qualifications:

  • High school diploma or equivalent education;
  • Excellent on-phone communication, and attention to details;
  • Experience working over the phone in a fast-paced environment;
  • Oral and written fluency in English;
  • Typing proficiency of 45+ WPM
  • Resiliency in a high-stress environment.

Currently hiring for Remote Work from:

  • ID
  • MT
  • TX
  • PA
  • GA
  • VA
  • WV
  • FL
  • SC
  • NC
  • AL
  • IA
  • KS