Resident Services Administrator (Part-Time)

Description

• Responsible for all front desk operations including but not limited to telephone, email, clerical activities, interfacing with residents, and other duties as assigned. Answer customer service calls/emails from residents and provide assistance and follow up as appropriate.
• Understand and enforce community guidelines and refer to governing document resources.
• Responsible to open and close facility according to procedures.
• Conduct regular facility inspections for cleanliness and safety.
• Monitor security cameras on a regular basis and report any incidents to supervisor.
• Input and distribute work orders as needed.
• Collect work order/project proposals as assigned by Management
• Conduct resident verification and complete new owner orientations and/or tours as required.
• Consistent use and maintenance of FirstServiceResidential Connect system (resident database, community calendars, community website, work order and violation tools, task logs, etc.)
• Assist with owner registration program, which includes using, processing and updating the biometric access system.
• Sign in guests and provide guest pass according to procedures.
• Check out and in recreation equipment; verifying that all equipment is returned in good working condition; inspect pool, game and recreation equipment and notify supervisor of necessary repairs of replacement.
• Coordination of resident facility usage and rentals including application processing, event setup, monitoring, inspections, and deposit handling.
• Assist owners with general assessment billing questions, payment options, and ACH setup.
• Assist in the implementation, planning and set up of all Association sponsored community events or meetings as needed.
• Meet with Management on a regular basis to discuss Board projects or procedural updates.
• Provide general administrative support to Management or perform other general office duties.
• Handle customer service calls/emails and issue related work orders, in accordance with established procedures, returning calls/emails within 24 hours.
• Maintain work space and all files in an organized, clean and tidy fashion at all times.
• Attend and participate in designated meetings or functions as requested.

• Ability to think and work independently and as part of a team; works effectively with co-workers
• Demonstrates effective oral and written communication skills.
• Must be knowledgeable and adept with Microsoft Outlook, Word, Excel and other computer programs.
• Must have administrative background and be able to demonstrate organizational skills and the ability to prioritize tasks.
• Respond to resident requests in a professional, courteous and timely manner, without exception.
• Must be able to meet deadlines.
• Must have excellent customer service skills.
• Must exhibit professionalism, including professional attire and demeanor at all times

• Must have a minimum of a GED or High School diploma. Some college experience preferred.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors and our clients
• Valid California Driver’s License and State mandated vehicle insurance, and registration.

• Ability to work late into evenings as required for board meeting attendance. 

• General office equipment
  

• Medical, dental, and vision plans (full time) 
• Part time 20+ hours qualify for dental and vision 
• 401K match 
• Time off including vacation, sick, and company paid holidays 
• Pet insurance available 
• Tuition reimbursement 
• Legal services 
• Free emotional wellbeing and daily life assistance support for all associates 
• Domestic partner coverage 
• Health savings account 
• Flexible spending account

national_recruiting@fsresidential.com

national_recruiting@fsresidential.com