This Retail Customer Service Supervisor (Key Holder) role involves providing exceptional pet parent service, supporting store operations, and ensuring a safe, clean, and engaging environment for pets and customers.
They lead and support associates through training, coaching, and feedback, while acting as the Leader on Duty and promoting a positive store culture.
The role includes managing pet experiences, coordinating events, promoting merchandise and services, handling online orders, and maintaining store standards.
Qualifications include 2+ years retail experience, strong communication skills, and flexibility to work evenings, weekends, and holidays.
Physical demands involve standing, lifting up to 50 pounds, and exposure to pets and pet hair. The position offers benefits such as health plans, 401k, paid time off, discounts, and career development opportunities.
There’s one thing that unites everyone who works at PetSmart: we all love pets. Cats, dogs, goldfish, parakeets, hamsters – you name it, we love them. Every day, we bring our passion together to create something amazing: a place for our many best friends to be healthy, happy and to keep those tails wagging!
When you work with us, you’ll discover that we love our people, too. Whether you’re based in a store, distribution center or at our home office, you’ll find yourself inspired and empowered to go further, reach higher and really make the most out of your career with PetSmart.