3 days ago
North Charleston, SC
The Retail Market Manager is responsible for leading the overall performance and environment of retail branches. This position leads and directs the branch teams in achieving outlined goals and in establishing the foundation necessary for the branches to be successful. This position leads and directs branch management teams in achieving profitability, sales, customer experience, compliance, and growth objectives.
Must be a “Keeper of the Woodforest Culture” and possess the ability to create energy around Retail objectives and initiatives.
Recruit, train, retain and motivate staff to ensureprofitability, sales, customer experience, compliance, and growth objectives for assigned branches within the market.
Conduct regular update and strategy meetings with direct reports and leadership teams.
Must assign and manage teams across multiple locations, markets, regions, and/or states.
Hire and train new team members on all aspects of delivering the Woodforest Experience.
Provide senior level guidance and support to the branches regarding customer concerns, operational questions, risk management, and human resource issues.
Proactively suggest, implement, and manage process improvements.
Manage, develop and lead branch management teams; approve incentives, expense reports, and other personnel and compensation matters.
Drive branch sales and performance and provide strategic direction focused on the continued growth and development of assigned branches within the market.
Track and review daily market performance levels; compile summary reports and communicate standings; develop and direct an action plan for improvement areas.
Conduct frequent branch visits to ensure adherence to bank policies, consistency in sales and marketing efforts, successful implementation of new products and services, and to develop and maintain strong professional relationships with branch employees and host retail partners.
Promote community development and serve in the communities serviced by the market.
Perform other job-related duties or special projects as assigned.
6 years of progressively more responsible bank operations and sales management experience:
ORa Bachelor’s degree and 4 years of progressively more responsible bank operations and sales management experience.
Experience managing multiple work sites is helpful.
Previous instore banking experience is preferred, but not required.
5 years of sales and personnel management experience required.
Individuals with this level of experience are typically responsible and accountable for all sales, service, and operational goals and expectations as well as for all personnel and employment decisions at a given branch/location. Individuals with this level of experience typically report to regional management and operate without direct daily supervision.
Must be positive and engaging.
High School Diploma or equivalent required.
Responsible and accountable for all personnel and employment decisions for assigned market area.
Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.
Woodforest is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.