Sales Analytics Analyst

Ttec

Cairo, IL

Apply

JOB DETAILS

JOB TYPE

Full-time

SKILLS

Analysis Skills, B2B eCommerce, Business Analysis, Business Practices, Call Centers, Communication Skills, Customer Acquisition, Customer Experience, Customer Relationship Management (CRM), Customer/Client Research, Data Quality, Data Visualization Tools, Diversity, Establish Priorities, Forecasting, Identify Issues, Interpersonal Skills, Marketing Strategy, Matrix Management, Meet Sales Quota, Microsoft Excel, Microsoft Outlook, Multitasking, Online Chat, Organizational Skills, Outbound Marketing, Performance Management, Power BI, Presentation/Verbal Skills, Process Analysis, Sales, Sales Analysis, Sales Management, Sales Operations, Service Delivery, Short Messaging Service (SMS), Tableau, Video Chat, eCommerce

LOCATION

Cairo, IL

POSTED

30+ days ago

Sales Analytics Analyst – CairoBringing smiles is what we do at TTEC… for you and the customer. As a Sales Analytics Analyst working onsite in Cairo you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingIn this role you will, gather, prepare, and analyze data for client sales and marketing programs. You will directly collect, validate, cleanse, and load data from internal or external systems into databases to enable successful user adoption of analytics tools and reports.The position will work with Strategic Marketing Managers and other program support resources to provide analysis, creative feedback, and prepare findings for presentation to management and our clientsDuring a Typical Day, You’ll • Partner with the line of business owners and other key stakeholders in GTM planning and the day to day running of the EMEA Rev Generation business. • Assist the Sales Managers accountable for achieving revenue goals across the B2B business. Diagnose gaps and develop action plans to improve performance across the region. • Drive the weekly and quarterly Forecast and Outlook process using pipeline analysis, data validation, and identify gaps and actions required. • Manage local execution of Sales Quota setting and validate attainment and exception requests. • Assess current business practices and provide innovative ways for improved efficiency and effectivenessWhat You Bring to the Role • Tenured experience in sales operations or related field ideally in a BPO or contact center • Ability to be successful working in highly matrixed organization and able to build support and strong relationships with key stakeholders and peers • Ability to build QBR/MBR decks with specific use of sales data. A curious nature with the ability to challenge sales data and trends. • Strong Excel skills. Experience in CRM and data visualization tools (e.g. Sales Force SFDC, Tableau, Power BI) preferred • Exceptional interpersonal, presentation, and communication skills • Ability to work independently and prioritize, multi-task, and perform effectively under pressure. Work in a proactive mannerWhat You Can Expect • Supportive of your career and professional development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)Visit www.mybenefits.ttec.com for more information.About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.#LI-Onsite

About the Company

Ttec

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

EMPLOYEE BENEFITS

Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Game Rooms, Life Insurance, Merchandise Discounts, On Site Cafeteria

WEBSITE

http://www.ttecjobs.com

Resume Resources

Free Resume Templates Free Resume Builder