The Sales Floor Supervisor is responsible for driving customer service and profitable sales growth by leading and engaging store associates, managing merchandise standards, and executing visual and sales strategies. Key duties include overseeing customer service, resolving issues, maintaining merchandise presentation, managing omnichannel processes such as online order pickups and ship-from-store activities, and leading specialty business areas like jewelry and mattresses. The role involves coaching and developing team members, ensuring performance standards are met, and fostering a culture of continuous improvement and accountability. Core competencies include embracing a growth mindset, demonstrating leadership, thinking critically, taking accountability, executing with excellence, and driving results. The position offers a competitive benefits package, including health insurance, paid holidays, and associate discounts.
We share a passion for serving customers, supporting our communities and making JCPenney the best retailer for all families. As a Company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a collaborative and inclusive environment. After all, JCPenney is more than a destination for style and value, it’s a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
JCPenney emerged more than 100 years ago as a small mercantile store serving families on the American frontier in the Old West. Today, we’re still pioneering new frontiers by challenging the old rules of retail and creating a shopping experience that merges the intimacy of a traditional store with the digital conveniences of personal technology.
Today, JCPenney is one of the nation’s largest apparel and home retailers with over 860 stores across the United States and Puerto Rico, and a powerful e-commerce site, jcp.com. The retail landscape is more competitive than ever, creating new opportunities to differentiate and streamline our business. With 98,000 hard-working associates around the globe, we have the talent and determination to succeed and be the best retailer for American families.