Seasonal Customer Service Agent - Atlanta Airport
Enterprise Holdings
Atlanta, GA
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Seasonal Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process. Provide member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.
The starting rate for this position is $17.50 / hour with performance-based bonuses available, to be paid in the final month of our seasonal employment period.
This is a seasonal position that will be located at 2200 Rental Car Center Pkwy College Park, GA 30337
The seasonal window starts April 2026 and cannot exceed 180 days.
Schedule:
There are multiple full time schedules available. Candidates must be able to work weekends.
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
- Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
- Identifies and attends to the customer by name, verifies rental agreement and reservation
- Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes
- Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty
- Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction
- Provides all customers with undivided attention while assisting them
- Prepares all rental and return documents accurately and completely
- Offers all customers assistance with directions, maps, local area information and appropriate service information
- Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges
- Ensures that the return date and time on the rental agreement is accurate
- Reviews all charges at the time of vehicle return
- Prepares the Rental Agreement Folder with all required information
- Answers the telephone in a friendly, helpful and prompt manner
- Maintains the appearance of the rental counters and customer areas to present a neat and orderly image
- Ensures that the counter is stocked with appropriate supplies to provide smooth and effective counter service, and maintains work area in a safe and clean condition
- Assists customers within the queue to minimize any wait time and provide the most efficient service possible
- Seek to improve job performance through self-assessment, skill development, training and goal setting
- Maintain a regular and reliable level of attendance and punctuality
- Perform miscellaneous job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years of age
- High School Diploma or G.E.D. required
- Must have a minimum of 1 year of commission or incentive based sales experience or retail customer service experience
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must have a valid driver's license with no more than 2 moving violations and/or accidents in the last 3 years
- Must not have any alcohol related convictions on your driving record in the last 5 years
- This a seasonal position and you may work up to a maximum of 6 months (180 days) during the defined season and must experience a 13 consecutive week break in service before being re-hired
About the Company
Enterprise Holdings
A family-owned, world-class portfolio of brands. A global network that spans across more than 90 countries. Some 100,000 dedicated team members sharing common values. And more than 1.9 million vehicles taking our customers wherever they need to go. Any way you measure it, we've become a leader in the transportation service industry. How did we get here? By taking care of our customers, our communities and our employees – and staying true to our mission.
Working Here
Our people are the reason for our success. By living out our values each day and providing exceptional customer service, we’ve built a strong culture – one in which we bring honesty and integrity to all we do. We work hard, but never forget to have a little fun in the process. For more than 60 years, our values have been at the root of our success as a team and as individuals.
Our Values:
• Our brands are the most valuable things we own.
• Personal honesty and integrity are the foundation of our success.
• Customer service is our way of life.
• Our company is a fun and friendly place where teamwork rules.
• We work hard... and we reward hard work.
• Great things happen when we listen... to our customers and to each other.
• We strengthen our communities, one neighborhood at a time.
• Our doors are open.