Customer Experience
Embraces the Customer Experience, including related initiatives. Develops an understanding of customers’ needs and expectations and alerts branch supervisors to opportunities develop new business and grow customer relationships, as appropriate.
Operational Excellence
Ensures quality and accuracy of work. Demonstrates sound technical knowledge, including of Bank products, services and technology services. Stays informed of and adheres to alerts, procedures and policies.
Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance. Complies with all Bank policies including those pertaining to confidentiality, email, and others.
Teamwork
Is an engaged member of the branch team; steps up as needed to accomplish team objectives. Demonstrates dependability, punctuality and flexibility. Supports branch supervisors in implementing Bank policies, procedures and initiatives and creating a positive work environment.
Credibility
Follows through on tasks and assignments, manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications. Supports branch, division and Bank’s strategic goals.
Decision Making
Understands and complies with Bank policies and procedures. Is aware of potential risks and alerts branch supervisors as appropriate. Brings requests for exceptions to branch supervisors as appropriate.
Miscellaneous
Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Performs other related and unrelated duties as required.
When Middlesex Institution for Savings was founded in 1835 in Concord, MA, banks were focused on businesses rather than families. But our founders saw a need to support the community and created a mutual bank where everyone was welcome to save and help build a better life.
Today, Middlesex Savings Bank is one of the largest mutually owned banks in the country. Unlike many other banks, we don’t have shareholders to answer to, or stock prices to worry about. So we can always put our customers first with better rates, more personalized service, and continuous support of the communities we all call home.