Senior Business Analyst

Job Description

Who We Are

Chesapeake Employers’ Insurance Company is a purpose-driven organization dedicated to improving the lives and livelihoods of our policyholders, injured workers, team members, and the community. As a leading workers' compensation specialty insurer in the mid-Atlantic region, we take pride in being a force for good. Our 350 team members are committed to making a positive impact every day in the lives of all our stakeholders. Join our motivated, professional team as we foster a culture of values, teamwork, innovation, and collaboration. Established in 1914, Chesapeake Employers Insurance, headquartered in Towson, Maryland, has over a century of experience, a strong financial foundation, and an "A" rating from AM Best.

POSITION SUMMARY:
This position provides technical expertise in identifying, evaluating, and assisting in the development of systems. This role leads and mentors other analysts on complex projects and leads the business oriented phases of the SDLC providing facilitation, documentation, analysis, problem resolution, and project management support as well as acting as the primary liaison between Information Technology and business units. This position leads business leaders to define scope for strategic projects and will conduct stakeholder analysis and feasibility studies in the project initiation phases and is responsible for the execution of change management deliverables throughout all project phases.

DUTIES AND RESPONSIBILITIES:

• Gathers and documents business requirements from the business stakeholders.
• Creates and documents requirements, change requests, test plans, test cases, user stories, and process flows.
• Achieves and maintains a solid understanding of the business environment as a whole, including business practices, processes, and strategy.
• Understands multiple business operations. Uses knowledge of the business unit to translate the business strategy, goals, and processes into an IT solution.
• Maintains a solid understanding of the current IT environment as a whole, including in-depth comprehension of the IT Governance process and information flows.
• Applies in-depth knowledge of business operations to the Solution Assessment and Validation process including: developing alternative solutions; evaluating technology options; ensuring the usability of the solution; supporting the quality assurance process; supporting the implementation of the solution; communicating the solution impact; and completing a post implementation review and assessment.
• Acts as a primary liaison between the business and IT developers and system engineers.
• Ensures application changes are logged, prioritized, categorized, assessed, authorized, planned, and scheduled.
• Chairs and participates in application Change Advisory Boards (CAB) and ensures the business has the needed information to evaluate changes.
• Prepares and presents management reports and agendas for CAB meetings.
• Coordinates the test phase for User Acceptance Testing.
• Creates training strategies and implements training plans. May include the creation and delivery of classroom or one on one training programs.
• Provides guidance on solutions and requirements to associate business analysts and business analysts as well as assistance to all members of the IT team.
• Participates and leads in the everyday meetings with vendors, the business stakeholders, upper-level management, and IT department.
• Supports the company strategies and department goals by accomplishing tasks as assigned.

SKILLS, EDUCATION AND EXPERIENCE:

• Bachelor’s Degree in an IT related field, business administration, or other study of business operations required.
• 8-12 years of experience as a business analyst.
• Prior exposure to insurance operations or similar industry preferred.
• Project Management or BA certification, or Master’s Degree preferred.
• Experience must include the development of "subject matter expert" level knowledge of multiple business processes and associated computer system(s). Past experience must also include facilitation of business process design meetings with participants up to an executive level.
• Strong interpersonal and oral/written communication skills with users at all levels within the organization.
• Proven experience with business and technical requirements analysis, business process modeling/mapping, methodology development, and data modeling.
• Extensive project management skills for complex IT projects.
• Knowledge and proficiency with Microsoft Office suite including Visio, task and project management tools, and knowledge of databases and SQL.
• Proven analytical, multitasking, and problem-solving abilities.
• Experience working independently and in a collaborative team-oriented environment.
• Ability to effectively prioritize and execute tasks; conform to shifting priorities, demands, and timelines.
• Initiative to take on new tasks and resolve problems independently.

POSITIONAL COMPETENCIES:

• Knowledge Sharing
• Deliver Results
• Service and Sales Excellence
• Personal Leadership
• Teamwork and Communication

PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required, which includes close vision, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT:
Office Environment. The noise level is usually moderate.

Pay Grade: T7-14

What We Offer

We offer a competitive benefits package that includes health, vision, and dental coverage, a robust PTO plan, an 8% employer contribution to retirement regardless of team member contribution, educational assistance, and opportunities to participate in team member appreciation events. Additionally, we provide STD, LTD and group life insurance 1X a team members salary. You'll also enjoy free tickets to community attractions, all part of our commitment to providing a high quality of work life. You will have the flexibility to thrive in a hybrid work environment and an opportunity to participate in development and volunteer programs.

Salary Range: $89,910/yr - $139,360/yr depending on experience