Senior Consultant, Healthcare Services - IT

Alvarez & Marsal (A&M) is a premier, independent, global professional services firm specializing in advising organizations on solving complex business problems, including turnaround management, restructuring, operational and financial performance improvement, strategy and value creation.

The Healthcare Industry Group, a subsidiary of A&M, is at the forefront of delivering transformational change to the healthcare industry. Known as an established leader that delivers tangible results for healthcare executives, boards, private equity firms, investors, law firms and government agencies, our professionals advise organizations on financial and operational performance improvement, strategic growth and unlocking value across the investment lifecycle. Our team provides additional expertise in interim management, restructuring, revenue cycle management, mergers and acquisitions, compliance and regulatory, digital technology and analytics.

You will have the opportunity to work with clients in a variety of sectors including health systems and providers, physician groups, ancillary providers, medical schools, vision, laboratory, dental and behavior health; managed care and health plans, government plans and programs, healthcare investors and lenders, medical devices, healthcare suppliers and infrastructure, and life sciences.

What will you be doing?

As a Senior Associate you will be working closely with healthcare clients on a range of complex assignments, many of which require critical technology considerations. You will use your independent judgement and critical thinking skills to gather data, design practical solutions and drive financial and operational improvements to add value based on client needs. Depending on the client project the responsibilities of a Senior Associate may typically include:

• Identifying and implementing opportunities to significantly reduce cost structure by redesigning technology and operations org structures, reducing applications or IT vendor redundancies, eliminating non-value-added processes, and refocusing the business on most value added processes.
• Optimizing overall technology stack (systems, products, process, data, security, team) to drive top line and bottom line improvement or dive into specific aspects of companies technology investments (e.g. clinical applications, corporate applications, end-user-compute, data, infrastructure, network and security) to inform vital board and c-level decisions associated with growth and cost takeout.
• Developing IT synergy model, one-time-cost profile, TSA and carve-out considerations pre-deal (M&A) and executing integrations, TSA exits and value creations post-deal.
• Providing guidance to manage a client through crisis and/or quick solutions and time frames by assisting in structuring and executing on a performance improvement plan.
• Developing operational data analysis to develop KPI metrics to track and drive meaningful change. Conducting client interviews to gain an understanding of and evaluate aspects of client situation and operations.
• Effectively summarizing, drawing conclusions and creating recommendations from large data sets or analyses.
• Leading various work streams within a project, including managing day to day engagement priorities with guidance from senior leaders.
• Preparing client-ready deliverables and presentations; making presentations to clients.
• Coaching and mentoring junior staff both formally and informally.
• Building relationships with clients and seeking opportunities to expand the scope of business.
• Supporting marketing initiatives by assisting with the pitch preparation process and creation of marketing materials.
• Helping to build product and service offering tools and templates.

Working as a partner to our clients by building consultative relationships you will develop an in-depth understanding of the client’s processes, financial positions and key operational performance drivers in order to surface and address key issues, from the big picture to the smallest details. Relying on your ability to communicate and problem solve, you will present your analyses and insights to a variety of audiences.

Who are we looking for?

We are seeking someone to join our team with an entrepreneurial and collaborative mindset who will manage ambiguity and thrive in a fast-paced environment. As a Senior Associate you will have the opportunity to demonstrate your leadership, integrity and objectivity when interacting with clients at all corporate levels:

• High energy individuals with a passion for healthcare and solving complex issues.
• A minimum of seven (7) years of prior work experience in healthcare, consulting or healthcare industry such as healthcare banking, accounting, audit, private equity, or healthcare operations with a healthcare IT focus.
• Experience in acquisition, integration and transformation from an IT deal perspective.
• Experience in one or more industry leading Clinical Application domain (e.g. EMR/EHR, Practice Management etc.).
• Experience in one or more industry leading Med tech manufacturing applications (e.g. MES, QMS, Inventory Management Systems etc.).
• Experience in one or more industry leading corporate functional domain (HRIS, ERP/Finance, Cloud Stack etc.).
• Advanced analytics and reporting skills.
• Advanced level of Excel proficiency and experience in financial modeling a must.
• Advanced Microsoft PowerPoint and Excel skills a must; experience with Visio, Tableau or Power BI, SQL, SPSS, benchmarking a is plus.
• Solid project management and organizational skills.
• Working knowledge of healthcare industry, including a fundamental understanding of healthcare finance, operations, valuation and various laws and regulations is a must.
• Ability to use sound judgment and escalate project issues to project managers or engagement leaders.
• Ability to coach and mentor junior staff.
• Excellent verbal and written skills, with the ability to communicate with and present information to all levels of client personnel.
• Willingness and ability to travel as required.
• BA/BS degree and/or MBA/MS in Accounting, Finance, or other related healthcare fields such as MHA or MPH.

How will you grow and be supported?

As a Senior Associate within the Healthcare Industry Group, you will have the opportunity to take your career to the next level by gaining invaluable industry experience while enhancing and expanding your skillset. As part of our team, you will collaborate with many experienced professionals who will provide you with developmental feedback and growth opportunities.

We work with each of our employees to create a customized career development plan to ensure you are matched with professional growth opportunities that meet your unique needs and accelerate your career. We offer a variety of live and virtual training programs, access to best-in-class on-demand training, ongoing on-the-job coaching, a transitional coach to help you acclimate to the practice, and partnership with a mentor who will guide you through your career.

Our Healthcare team prides itself on sustaining a culture that reflects our core values: Integrity, Quality, Objectivity, Fun, and Inclusive Diversity. We value integrity, quality, and objectivity in our work. We like what we do and with whom we do it. We embrace diversity, foster inclusiveness, and reward merit. We encourage and support our employees and communities through ongoing investments from leadership, social and networking events, peer-to-peer networks, Employee Resource Groups, volunteer opportunities and pro-bono work. We are committed to promoting an inclusive environment in which all can develop, grow, and be supported.