Senior Data Scientist, Customer Economics


Phoenix, AZ

Phoenix, AZ, US
Phoenix, AZ
30+ days ago

About Carvana

If you like disrupting the norm and are looking for a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. At Carvana, our customers can hop online to...

  • Search and browse our inventory of over 20,000 vehicles that we own and certify.
  • Narrow down search results using highly intelligent filtering tools/components.
  • View vehicle details, Carfax reports, and 360 rotating studio images for every vehicle.
  • Secure financing in minutes using Carvana’s in-house service or their own bank.
  • Interact with GUI components to easily customize loan length, down payment, and monthly payment.
  • Generate, upload, and eSign all documents online (no ink necessary).
  • Schedule front door delivery or pick up at one of our vending machines.
  • Trade-in their existing vehicle or just sell it to Carvana (no purchase necessary).

For more information on Carvana and our mission, sneak a peek at ourcompany introduction video or learn more about what it’s like to work here from the people that already do

About the team and position

In today’s world, data is king and this is the team with all the data. If you’re excited about understanding complex data sets from disparate sources, this is the team for you. Our data science and analytics team automates everything Carvana does from modeling consumer behavior to understanding how to make our users’ lives better. 

Everyone wants to predict the future and this team does just that. We take data from across Carvana and external sources to understand past consumer behavior and how that can predict future behavior. Whether we’re looking at the credit risk of our consumers or just figuring out inventory and pricing strategies, this team is on top of it. You will have the opportunity to work with a top-caliber team of former professors and PhDs, develop insights from a large array of proprietary data sets, and apply cutting edge methods in predictive modeling, experimental design, optimization and statistics.

What you’ll be doing

  • Identify opportunities in our Customer Care center to apply your unique skill set, ensure confidence in your products, and promote their adoption among our Customer Care teams.
  • Implement techniques including net-lift modeling, natural language processing, and experimental design (difference-in-differences, establishing causality, estimating counterfactuals, etc.).
  • Aggregate data from a variety of datasets, automate data collection and processing.
  • Develop optimization algorithms and guide integration with existing technology.
  • Communicate analytical findings to product development and operations teams.
  • Identify and drive new analytics initiatives.
  • Identify and drive implementation of new data sources.
  • Other duties as assigned.

What you should have

  • Graduate degree in a quantitative discipline such as Computer Science, Math, Physics, Engineering, Statistics, Economics, or Econometrics with an undergraduate degree in a similar discipline.
  • 2+ years of experience doing quantitative analysis, with proven experience delivering results on research or analytics projects.
  • Fluency in SQL and at least one statistical package such as Python, R, SAS, MATLAB, etc.
  • Strong understanding of statistics, experimental design, and data mining methods.
  • Ability to prioritize and manage projects to completion without guidance.
  • Proven ability to communicate ideas and execution plans clearly to both technical and non-technical teams.

It would be great if you also had

  • Knowledge of other programming languages (e.g., Python, Java, or .Net) and/or experience with large data sets (e.g., Hadoop) is a plus.
  • Experience working with contact center data and processes. 

What does our growth have to do with you?

Only everything.  Are you not sure you meet 100% of the qualifications? You should still give it a shot! Research shows that men will apply to a job when only meeting 60% of the requirements, whereas women and members of other systematically marginalized groups typically only apply when they meet every single requirement.  At Carvana, we're builders. We build tools, business, and our people. We value diversity in backgrounds and thought, so take a shot and apply!  Please highlight some of your accomplishments in your resume and cover letter so we can talk about how you can grow with us.  

What we’ll offer in return

  • Full-Time Salary Position with a competitive salary.
  • Medical, Dental, and Vision benefits.
  • 401K with company match.
  • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
  • A great wellness program to keep you healthy and happy both physically and mentally.
  • Access to opportunities to expand your skill set and share your knowledge with others across the organization.
  • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
  • A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

  • Must be able to read, write, speak and understand English.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About the Company